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- Tasks: Lead and train a team in managing exam content and ensure quality publication.
- Company: Join a dynamic company focused on certification exam management.
- Benefits: Flexible hours, remote work, and opportunities for professional growth.
- Why this job: Make a difference in education by managing impactful certification exams.
- Qualifications: Leadership experience and strong communication skills are essential.
- Other info: Collaborative environment with a focus on innovation and improvement.
The predicted salary is between 36000 - 60000 £ per year.
The Test Content Services Manager maintains a client portfolio, applying technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Manager imports exam content from client representatives, prepares and configures exams for publication and performs quality checks for publication and maintenance of exams in PSI’s proprietary item banking and exam delivery software. This is a full-time permanent role, with flexible hours around core office availability Monday to Friday.
Role Responsibilities
- Provide training, guidance, and oversight of Test Content Services personnel assigned duties.
- Provide training and support to client users of the PSI item banking/delivery platform.
- Participate in load forecasting and client program assignment process.
- Participate in internal process development and improvement initiatives.
- Define assigned tasks and responsibilities for Test Content Services team in collaboration with Content Management leaders and leadership in other departments.
- Manage multiple project and client assignments, timelines, deliverables, and milestones.
- Onboard new clients, review contracts, and determine appropriate exam setup for clients.
- Set up content migration plans/timelines for clients, with input from project managers.
- Intake new exams for existing clients and publish according to established timeline requirements.
- Identify exam publication issues, troubleshoot, and suggest possible solutions to problems.
- Develop and maintain timelines for exam publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and exam delivery software, and ensure all data is imported accurately according to department processes and procedures.
- Collaborate with IT personnel to provide software support and training for clients.
- Collaborate with software development on the design of new system features or enhancements.
- Perform administrative functions in the item banking and exam delivery software, including new client setup, account creation, and client-specific configurations.
- Assist Test Content Services team members with assigned tasks including import and quality control as needed.
- Coordinate and implement updates to live exams.
- Coordinate exam publication activity with internal and external stakeholders.
- Develop and maintain documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Hire and onboard new Test Content Services Specialists in coordination with the Senior Director of Content Management.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
Knowledge and Requirements
- Bachelor’s degree preferred.
- 3-5 years of leadership experience.
- 3+ years with exam publication, item bank management and/or database management.
- Strong communication skills required.
- Strong leadership and critical thinking skills required.
- Ability to approach problems with creative problem solving.
- Strong experience with project management processes and workflows.
- Proficiency with Microsoft Office applications.
Test Content Services Training Manager employer: PSI Services LLC
Contact Detail:
PSI Services LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Content Services Training Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your experience with exam content management and project oversight. We recommend using the STAR method to structure your answers – it really helps highlight your skills!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each role, showing how your background fits perfectly with their needs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Test Content Services Training Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Test Content Services Training Manager role. Highlight your experience in exam content management and project management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your leadership experience and how you can contribute to improving our processes. Keep it engaging and personal!
Showcase Your Technical Skills: Since this role involves technical expertise, don’t forget to highlight your proficiency with item banking and exam delivery software. If you've worked with similar systems before, let us know! We love seeing candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at PSI Services LLC
✨Know Your Stuff
Make sure you brush up on exam content management and database management. Familiarise yourself with the PSI item banking and exam delivery software, as well as any recent updates or features. This will show that you're not just interested in the role but also proactive about understanding the tools you'll be using.
✨Showcase Your Leadership Skills
Since this role involves training and overseeing a team, be ready to discuss your leadership experience. Prepare examples of how you've successfully managed teams or projects in the past, highlighting your communication and critical thinking skills. This will help demonstrate that you can lead effectively in this position.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles, particularly related to exam publication or project management, and how you resolved them. This will showcase your creative problem-solving skills and ability to handle pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's processes or future projects. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
