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- Tasks: Manage exam content and ensure quality for certification publications.
- Company: Join PSI Services, a leader in empowering test-takers worldwide.
- Benefits: Competitive salary, flexible hours, and comprehensive benefits package.
- Why this job: Make a real impact by helping others achieve their dreams through testing.
- Qualifications: Bachelor's degree preferred; experience in exam publication and strong communication skills.
- Other info: Remote work options with a supportive and inclusive company culture.
The predicted salary is between 36000 - 60000 £ per year.
We are PSI Services. We power world leading tests, delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success.
About the Role
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI’s proprietary item banking and exam delivery software.
Position Details
- This is a full-time permanent role, with flexible hours around core office availability Monday to Friday.
- The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops.
Role Responsibilities
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
Knowledge, Skills and Experience Requirements
- Bachelor’s degree level preferred.
- 1+ years’ experience in exam publication, item bank management and/or database management.
- Strong communication skills required.
- Ability to approach problems with creative problem solving.
- Proficiency with Microsoft Office applications.
- Experience with Jira a plus.
- Experience with XML, HTML and QTI file formats preferred.
Benefits
At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
- 401k/Pension/Retirement Plan – with country specific employer %
- Enhanced PTO/Annual Leave
- Medical insurance – country specific
- Dental, Vision, Life and Short Term Disability for US
- Flexible Spending Accounts – for the US
- Medical Cashback plan covering vision, dental and income protection for UK
- Employee Assistance Programme
- Commitment and understanding of work/life balance
- Dedicated DE&I group that drive core people initiatives
- A culture of embracing wellness, including regular global initiatives
- Access to supportive and professional mechanisms to help you plan for your future
- Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Test Content Services Specialist employer: PSI Services LLC
Contact Detail:
PSI Services LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Content Services Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by researching PSI Services and understanding their mission. Tailor your responses to show how your skills align with their goals of empowering test-takers and promoting diversity.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the PSI team and contributing to our mission.
We think you need these skills to ace Test Content Services Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Test Content Services Specialist role. Highlight your relevant experience in exam publication and database management, and show us how your skills align with our mission at PSI.
Showcase Your Communication Skills: Since strong communication is key for this role, don’t forget to demonstrate your ability to convey complex information clearly. Use examples from your past experiences where you successfully communicated with clients or team members.
Be Detail-Oriented: We love candidates who pay attention to detail! When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and understand the importance of quality control.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at PSI Services LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of exam content management and database management. Familiarise yourself with PSI's proprietary software and any relevant technologies like XML and HTML. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss how you've tackled challenges in previous roles. Think of specific examples where you identified issues and implemented creative solutions, especially in project management or test publication. This will highlight your ability to think on your feet and adapt to new situations.
✨Communicate Clearly
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions about the role or the company culture to demonstrate your interest and engagement during the interview.
✨Embrace the Culture
PSI values diversity, equity, and inclusion, so make sure you convey your alignment with these principles. Share experiences that reflect your commitment to creating an inclusive environment, whether through teamwork or community involvement. This will resonate well with the interviewers and show that you fit into their culture.
