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- Tasks: Invigilate exams and ensure a smooth testing process for candidates.
- Company: PSI supports test-takers in achieving their dreams with a focus on diversity and inclusion.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for personal development.
- Why this job: Join a supportive team culture that values authenticity and community impact.
- Qualifications: Customer service experience is a plus; full training provided for all applicants.
- Other info: Must hold a valid UK passport and pass basic DBS checks.
Title: Test Centre Administrator (TCA/Invigilator)
Location: Norwich, travel is fully paid when working off-site
Wage: £14, plus holiday pay accrued pro-rata
Hours: Varied (zero-hours contract), may include weekend hours
About PSI
Join Us at PSI – Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do – not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
About the Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.
This is a part-time (zero hours) opportunity with working hours Monday-Friday (9am-5pm) – may include weekend hours and travel to other locations (i.e. Ipswich, Stratford, etc.)
Role Responsibilities
- Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
- Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
- Verifying customer/test taker personal identification documents and explaining the exam testing process/rules.
- Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
- Champion accessibility by offering support to individuals with special requirements.
- Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
- Setup workstations and equipment flawlessly, ensuring the stage is set for success.
- Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
- Performing test centre opening and closing procedures.
- Some housekeeping duties such as vacuuming floors and sanitizing. keyboards/workstations after each test taker has finished their exam/test.
- Be the bridge between dreams and reality, as you provide test results that shape careers.
- Ensure all test centre and wider PSI policies and procedures are followed.
- Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
- Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.
Knowledge, Skills and Experience Requirements
- Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
- You must be a UK resident with a minimum of 5 years continuous residence in the UK.
- High school diploma, GCSE, or local country equivalent.
- Experience in similar roles is an advantage; however, not essential as full training will be given.
- Customer-facing experience is an advantage.
- Strong communication and customer service skills.
- An ability to work under pressure and sometimes deal with difficult situations.
- Strong attention to detail.
- Ability to work as part of a team.
- Proficiency in Microsoft Office software is a plus.
- Basic computer knowledge.
- Physical agility to stand and walk for 40% of your shift.
- A commitment to maintaining exam security.
At PSI, we’re more than just a workplace – we’re a global team driven by shared values and real impact. If you\’re ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
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Test Center Administrator - Norwich employer: PSI Services LLC
Contact Detail:
PSI Services LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Center Administrator - Norwich
✨Tip Number 1
Familiarise yourself with the exam invigilation process. Understanding the procedures and guidelines will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills. Since this role involves interacting with candidates, be prepared to discuss how you've handled difficult situations in the past and how you ensure a positive experience for others.
✨Tip Number 3
Highlight your flexibility and availability. Given the varied hours required for this position, emphasising your willingness to work evenings and weekends can set you apart from other candidates.
✨Tip Number 4
Research PSI's commitment to diversity, equity, and inclusion. Being knowledgeable about their values and culture will show that you're aligned with their mission and ready to contribute positively to their team.
We think you need these skills to ace Test Center Administrator - Norwich
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Test Center Administrator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of PSI's culture and values that resonate with you, such as their commitment to diversity and inclusion, and explain how you can contribute to their mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at PSI Services LLC
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Test Center Administrator. Be prepared to discuss how your skills and experiences align with the requirements, especially in invigilation and customer service.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with candidates, highlight any previous experience in customer-facing roles. Share specific examples of how you've provided excellent service or handled difficult situations to demonstrate your communication skills.
✨Demonstrate Flexibility
The job requires a flexible approach to working hours, including evenings and weekends. Be ready to discuss your availability and willingness to adapt to the needs of the test centre, showing that you can handle varying schedules.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role, especially when verifying identification and ensuring compliance with testing procedures. Prepare to give examples of how you've successfully managed tasks that required precision and careful judgement in past roles.
