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- Tasks: Invigilate exams and ensure a smooth testing process for candidates.
- Company: PSI supports test-takers in achieving their dreams with a focus on diversity and inclusion.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for personal development.
- Why this job: Join a supportive team culture that values authenticity and community impact.
- Qualifications: Customer service experience is a plus; full training provided for all applicants.
- Other info: Must hold a valid UK passport and pass basic DBS checks.
We are PSI. We support test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. At PSI you’ll find:
- Dedicated Diversity & Inclusion group that drives core DE&I initiatives
- A culture of embracing wellness
- Commitment and understanding of work/life balance
- Global community striving to make a difference supporting local communities and charities
Base Site Location: Norwich – Travel is fully paid when working off site.
Contract Type: Zero Hours
Hours:Varied
Salary: 14 pounds per hour (GBP) plus holiday pay accrued pro-rata.
PSI are offering an amazing opportunity based in our Norwich location with occasional travel to other Test Centres if required.
PSI are looking to expand their test centre teams of invigilators and administrators and seek professional, knowledgeable and driven individuals to join the PSI family. You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are always adhered to.
PSI runs test centres which are open to the public,in some locations seven days per week and it is essential that you have a flexible approach to working hours and arrangements. The role will require attendance across all centre opening hours – which will include two late evenings and two Saturdays/Sundays per month.
Key accountabilities will include:
- Invigilation of exams and efficient delivery of tests to candidates and follow company policies using careful judgment
- Verifying customer/candidate personal identification documents and explain the exam testing process/rules
- Conducting visual & physical security and identity checks on candidates and following company policies using careful judgment
- Providing the highest levels of customer service at all times
- Ensuring that candidate needs are met with understanding and respect
- Performing test centre opening and closing procedures
- Ensuring equipment and workstations are properly set up
- Proctoring / invigilating candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.
- Dealing with candidates sign in as required, and ensuring the test process is clearly explained to candidates, and proving test results to candidates as needed
To succeed in this role, you will need the following:
- Experience in similar roles is an advantage however not essential as full training will be given
- Experience of a customer facing role
- Strong communication and customer service skills
- IT Literate
- An ability to work under pressure and sometimes deal with difficult situations
- Strong attention to detail
- Ability to work as part of a team
- Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
- You must be a UK resident with a minimum of 5 years continuous residence in the UK.
- Basic DBS checks will be conducted on all applicants at no cost to them.
What\’s in it for you?
We offer flexible working arrangements to fit around you. You will work with great people with a strong team focus. You will be part of a fast paced, rapidly expanding business. PSI puts great emphasis on personal and professional development, and we strive continuously to improve our ways of working. Everyone plays an important part in achieving our goals, so we think we can offer truly unique opportunities.
If you have any questions on the role and would like to speak to the team, please emailPeople@psionline.com.
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Test Center Administrator - Norwich employer: PSI Services LLC
Contact Detail:
PSI Services LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Center Administrator - Norwich
✨Tip Number 1
Familiarise yourself with the exam invigilation process. Understanding the procedures and guidelines will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills. Since this role involves interacting with candidates, be prepared to discuss how you've handled difficult situations in the past and how you ensure a positive experience for others.
✨Tip Number 3
Highlight your flexibility and availability. Given the varied hours required for this position, emphasising your willingness to work evenings and weekends can set you apart from other candidates.
✨Tip Number 4
Research PSI's commitment to diversity, equity, and inclusion. Being knowledgeable about their values and culture will show that you're aligned with their mission and ready to contribute positively to their team.
We think you need these skills to ace Test Center Administrator - Norwich
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Test Center Administrator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of PSI's culture and values that resonate with you, such as their commitment to diversity and inclusion, and explain how you can contribute to their mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at PSI Services LLC
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Test Center Administrator. Be prepared to discuss how your skills and experiences align with the requirements, especially in invigilation and customer service.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with candidates, highlight any previous experience in customer-facing roles. Share specific examples of how you've provided excellent service or handled difficult situations to demonstrate your communication skills.
✨Demonstrate Flexibility
The job requires a flexible approach to working hours, including evenings and weekends. Be ready to discuss your availability and willingness to adapt to the needs of the test centre, showing that you can handle varying schedules.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role, especially when verifying identification and ensuring compliance with testing procedures. Prepare to give examples of how you've successfully managed tasks that required precision and careful judgement in past roles.
