At a Glance
- Tasks: Supervise exams and ensure a smooth testing experience for candidates.
- Company: Join a dynamic team in a professional test centre environment.
- Benefits: Earn £14 per hour plus holiday pay, with flexible hours.
- Other info: Full training provided; great opportunity for personal growth.
- Why this job: Make a difference by helping others achieve their dreams through testing.
- Qualifications: Must have a valid passport and strong communication skills.
The predicted salary is between 29120 - 35840 £ per year.
Title
Test Centre Administrator (TCA/Invigilator)
Location
Newcastle, travel fully paid when working off-site
Wage
£14, plus holiday pay accrued pro‑rata
Hours
Varied (Casual Worker contract), may include weekend hours
About The Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators).
You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.
This is a full‑time (zero hours) opportunity with working hours Monday‑Friday (9am‑5pm).
- Role Responsibilities
- Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
- Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
- Verify customer/test taker personal identification documents and explain the exam testing process/rules.
- Conduct visual and physical security and identity checks on test takers and follow company policies using careful judgment.
- Champion accessibility by offering support to individuals with special requirements.
- Invigilate exams and deliver tests efficiently to test takers while following company policies and exercising careful judgment.
- Setup workstations and equipment flawlessly, ensuring the stage is set for success.
- Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
- Troubleshoot technical issues in the Test Centre with internal departments such as IT.
- Perform test centre opening and closing procedures.
- Carry out housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each test taker has finished their exam/test.
- Be the bridge between dreams and reality by providing test results that shape careers.
- Ensure all test centre and wider PSI policies and procedures are followed.
- Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
- Complete all training requirements and annual refreshers to stay compliant and ensure knowledge of PSI operations and delivery remains accurate.
- Knowledge, Skills and Experience Requirements
- Candidates must hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) and a minimum of one year of validity left on the passport.
- You must be a UK resident with a minimum of five years continuous residence in the UK.
- High‑school diploma, GCSE, or local country equivalent.
- Experience in similar roles is an advantage but not essential; full training will be provided.
- Customer‑facing experience is an advantage.
- Strong communication and customer‑service skills.
- Ability to work under pressure and deal with difficult situations.
- Strong attention to detail.
- Ability to work as part of a team.
- Proficiency in Microsoft Office software is a plus.
- Basic computer knowledge.
- Physical agility to stand and walk for 40% of the shift.
- Commitment to maintaining exam security.
- #J-18808-Ljbffr
Test Center Administrator - Newcastle employer: PSI Services LLC
As a Test Centre Administrator in Newcastle, you will join a supportive and dynamic team dedicated to providing a seamless testing experience for candidates. Our company values integrity and professionalism, offering comprehensive training and opportunities for personal growth while ensuring a flexible work environment that accommodates your schedule. With competitive pay and a commitment to fostering a welcoming atmosphere, we empower our employees to make a meaningful impact in shaping the futures of test takers.
