At a Glance
- Tasks: Supervise exams and ensure a smooth testing experience for candidates.
- Company: Join PSI, a supportive and inclusive workplace where you can thrive.
- Benefits: Earn £14 per hour plus holiday pay, with travel expenses covered.
- Other info: Flexible hours with full training provided; perfect for students!
- Why this job: Make a difference by helping others succeed in their exams.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 12.6 - 15.4 £ per hour.
- Title: Test Centre Administrator (TCA/Invigilator)
- Wage: £14, plus holiday pay accrued pro-rata
Hours: Varied (zero-hours contract), may include weekend hours About PSI Join Us at PSI - Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong.
That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential.
From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
About the Role We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA's (Test Centre Administrators/invigilators).
You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.
This is a full-time (zero hours) opportunity with working hours Monday-Friday (9am-5pm).
Role Responsibilities Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
Verifying customer/test taker personal identification documents and explaining the exam testing process/rules.
Conducting visual however, not essential as full training will be given.
Customer-facing experience is an advantage.
Strong communication and customer service skills.
An ability to work under pressure and sometimes deal with difficult situations.
Strong attention to detail.
Ability to work as part of a team.
Proficiency in Microsoft Office software is a plus.
Basic computer knowledge.
Physical agility to stand and walk for 40% of your shift.
A commitment to maintaining exam security.
At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact.
If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you. #J-18808-Ljbffr
Test Center Administrator - Manchester employer: PSI Services LLC
As a Test Centre Administrator in Newcastle, you will join a supportive and dynamic team dedicated to providing a seamless testing experience for candidates. Our company values integrity and professionalism, offering comprehensive training and opportunities for personal growth while ensuring a flexible work environment that accommodates your schedule. With competitive pay and a commitment to fostering a welcoming atmosphere, we empower our employees to make a meaningful impact in shaping the futures of test takers.
StudySmarter Expert Advice🤫
We think this is how you could land Test Center Administrator - Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PSI Services LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PSI Services LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Test Center Administrator - Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PSI Services LLC:Your cover letter is your chance to shine! Tell us why you want to work at PSI Services LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PSI Services LLC!
How to prepare for a job interview at PSI Services LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
