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- Tasks: Invigilate exams and ensure smooth test delivery while following guidelines.
- Company: PSI supports test-takers in achieving their dreams with a creative and inclusive culture.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for personal development.
- Why this job: Join a supportive team making a difference in people's lives through education and certification.
- Qualifications: Customer service experience is a plus; full training provided for all applicants.
- Other info: Must hold a valid UK passport and pass basic DBS checks.
Title: Test Centre Administrator (TCA/Invigilator)
Location: Manchester, travel is fully paid when working off-site
Wage: £14, plus holiday pay accrued pro-rata
Hours: Varied (zero-hours contract), may include weekend hours
About PSI
Join Us at PSI – Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do – not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
About the Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.
This is a full-time (zero hours) opportunity with working hours Monday-Friday (9am-5pm).
Role Responsibilities
- Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
- Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
- Verifying customer/test taker personal identification documents and explaining the exam testing process/rules.
- Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
- Champion accessibility by offering support to individuals with special requirements.
- Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
- Setup workstations and equipment flawlessly, ensuring the stage is set for success.
- Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
- Performing test centre opening and closing procedures.
- Some housekeeping duties such as vacuuming floors and sanitizing. keyboards/workstations after each test taker has finished their exam/test.
- Be the bridge between dreams and reality, as you provide test results that shape careers.
- Ensure all test centre and wider PSI policies and procedures are followed.
- Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
- Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.
Knowledge, Skills and Experience Requirements
- Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
- You must be a UK resident with a minimum of 5 years continuous residence in the UK.
- High school diploma, GCSE, or local country equivalent.
- Experience in similar roles is an advantage; however, not essential as full training will be given.
- Customer-facing experience is an advantage.
- Strong communication and customer service skills.
- An ability to work under pressure and sometimes deal with difficult situations.
- Strong attention to detail.
- Ability to work as part of a team.
- Proficiency in Microsoft Office software is a plus.
- Basic computer knowledge.
- Physical agility to stand and walk for 40% of your shift.
- A commitment to maintaining exam security.
At PSI, we’re more than just a workplace – we’re a global team driven by shared values and real impact. If you\’re ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
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Test Center Administrator - Manchester employer: PSI Services LLC
Contact Detail:
PSI Services LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Center Administrator - Manchester
✨Tip Number 1
Familiarise yourself with the exam invigilation process. Understanding the procedures and guidelines will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service experience. Since this role requires strong communication skills and a focus on customer satisfaction, be ready to share specific examples of how you've excelled in similar situations.
✨Tip Number 3
Show your flexibility and adaptability. Given the varied hours and the need for late evenings and weekends, emphasise your willingness to work around these requirements during your discussions.
✨Tip Number 4
Prepare to discuss teamwork. This role involves working closely with others, so think of instances where you've successfully collaborated with a team to achieve a common goal.
We think you need these skills to ace Test Center Administrator - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Test Center Administrator position. Tailor your application to highlight relevant experiences and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service or similar roles. Emphasise any relevant skills such as communication, attention to detail, and IT literacy, as these are crucial for the position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with PSI's commitment to diversity, equity, and inclusion, and provide specific examples of how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at PSI Services LLC
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Test Center Administrator. Familiarise yourself with the invigilation process, customer service expectations, and the importance of following company policies.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with candidates, be prepared to discuss your previous customer-facing experiences. Highlight any situations where you provided excellent service or resolved conflicts effectively.
✨Demonstrate Attention to Detail
The role requires a strong attention to detail, especially when verifying identification documents and ensuring exam procedures are followed. Be ready to provide examples from your past work where your attention to detail made a difference.
✨Be Flexible and Adaptable
Given the varied hours and the need for occasional travel, express your willingness to adapt to different working hours and locations. Share any experiences that demonstrate your flexibility in previous roles.
