Title: Test Centre Administrator (TCA/Invigilator)
Location: Newcastle, travel fully paid when working off-site
Wage: £14, plus holiday pay accrued pro‑rata
Hours: Varied (Casual Worker contract), may include weekend hours
About The Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.
This is a full‑time (zero hours) opportunity with working hours Monday‑Friday (9am‑5pm).
Role Responsibilities
- Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
- Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
- Verify customer/test taker personal identification documents and explain the exam testing process/rules.
- Conduct visual and physical security and identity checks on test takers and follow company policies using careful judgment.
- Champion accessibility by offering support to individuals with special requirements.
- Invigilate exams and deliver tests efficiently to test takers while following company policies and exercising careful judgment.
- Setup workstations and equipment flawlessly, ensuring the stage is set for success.
- Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
- Troubleshoot technical issues in the Test Centre with internal departments such as IT.
- Perform test centre opening and closing procedures.
- Carry out housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each test taker has finished their exam/test.
- Be the bridge between dreams and reality by providing test results that shape careers.
- Ensure all test centre and wider PSI policies and procedures are followed.
- Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
- Complete all training requirements and annual refreshers to stay compliant and ensure knowledge of PSI operations and delivery remains accurate.
Knowledge, Skills and Experience Requirements
- Candidates must hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) and a minimum of one year of validity left on the passport.
- You must be a UK resident with a minimum of five years continuous residence in the UK.
- High‑school diploma, GCSE, or local country equivalent.
- Experience in similar roles is an advantage but not essential; full training will be provided.
- Customer‑facing experience is an advantage.
- Strong communication and customer‑service skills.
- Ability to work under pressure and deal with difficult situations.
- Strong attention to detail.
- Ability to work as part of a team.
- Proficiency in Microsoft Office software is a plus.
- Basic computer knowledge.
- Physical agility to stand and walk for 40% of the shift.
- Commitment to maintaining exam security.
Test Center Administrator - Newcastle in Newcastle upon Tyne employer: PSI Services LLC
As a Test Centre Administrator in Newcastle, you will join a supportive and dynamic team dedicated to providing a seamless testing experience for candidates. Our company values integrity and professionalism, offering comprehensive training and opportunities for personal growth while ensuring a flexible work environment that accommodates your schedule. With competitive pay and a commitment to fostering a welcoming atmosphere, we empower our employees to make a meaningful impact in shaping the futures of test takers.
