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- Tasks: Lead and train a team in managing exam content and ensure quality publication.
- Company: Join a dynamic company focused on certification exam management.
- Benefits: Flexible hours, remote work, and opportunities for professional growth.
- Why this job: Make a difference in education by managing impactful certification exams.
- Qualifications: Leadership experience and strong communication skills are essential.
- Other info: Exciting role with potential for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The Test Content Services Manager maintains a client portfolio, applying technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Manager imports exam content from client representatives, prepares and configures exams for publication and performs quality checks for publication and maintenance of exams in PSI's proprietary item banking and exam delivery software.
This is a full-time permanent role, with flexible hours around core office availability Monday to Friday.
Role Responsibilities- Provide training, guidance, and oversight of Test Content Services personnel assigned duties.
- Provide training and support to client users of the PSI item banking/delivery platform.
- Participate in load forecasting and client program assignment process.
- Participate in internal process development and improvement initiatives.
- Define assigned tasks and responsibilities for Test Content Services team in collaboration with Content Management leaders and leadership in other departments.
- Manage multiple project and client assignments, timelines, deliverables, and milestones.
- Onboard new clients, review contracts, and determine appropriate exam setup for clients.
- Set up content migration plans/timelines for clients, with input from project managers.
- Intake new exams for existing clients and publish according to established timeline requirements.
- Identify exam publication issues, troubleshoot, and suggest possible solutions to problems.
- Develop and maintain timelines for exam publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and exam delivery software, and ensure all data is imported accurately according to department processes and procedures.
- Collaborate with IT personnel to provide software support and training for clients.
- Collaborate with software development on the design of new system features or enhancements.
- Perform administrative functions in the item banking and exam delivery software, including new client setup, account creation, and client-specific configurations.
- Assist Test Content Services team members with assigned tasks including import and quality control as needed.
- Coordinate and implement updates to live exams.
- Coordinate exam publication activity with internal and external stakeholders.
- Develop and maintain documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Hire and onboard new Test Content Services Specialists in coordination with the Senior Director of Content Management.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
- Bachelor's degree preferred.
- 3-5 years of leadership experience.
- 3+ years with exam publication, item bank management and/or database management.
- Strong communication skills required.
- Strong leadership and critical thinking skills required.
- Ability to approach problems with creative problem solving.
- Strong experience with project management processes and workflows.
- Proficiency with Microsoft Office applications.
Test Content Services Training Manager in London employer: PSI Services LLC
Contact Detail:
PSI Services LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Content Services Training Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in exam content management and project oversight. Confidence is key!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you’re interested in. Express your enthusiasm for their work and inquire about potential opportunities—this can really set you apart.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We love seeing candidates who take the initiative to engage with us directly. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Test Content Services Training Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Test Content Services Training Manager role. Highlight your leadership experience and any relevant project management skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about exam content management and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and experience in training others.
Showcase Your Technical Skills: Since this role involves working with proprietary software, make sure to mention any relevant technical skills or experiences you have. If you've worked with item banking or exam delivery software before, we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at PSI Services LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of exam content management and database management. Familiarise yourself with the specific software mentioned in the job description, as well as any relevant project management tools. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role requires leadership experience, be prepared to discuss your past experiences managing teams or projects. Think of specific examples where you provided training or guidance, and how you handled challenges. This will demonstrate your capability to lead the Test Content Services team effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your critical thinking and problem-solving skills. Prepare scenarios where you identified issues in exam publication or database management and how you resolved them. This will highlight your ability to approach problems creatively, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.