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- Tasks: Support clients daily and manage examination processes with a focus on customer service.
- Company: PSI Services LLC is dedicated to fostering a culture of belonging and growth.
- Benefits: Enjoy flexible work options, generous time off, and comprehensive health coverage.
- Why this job: Join a supportive team where your contributions make a real impact and help you grow.
- Qualifications: High school diploma required; some college preferred, with 2 years of customer service experience.
- Other info: This role is typically remote, offering a fixed schedule Monday to Friday.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Client Services Specialist UK role at PSI Services LLC
Join to apply for the Client Services Specialist UK role at PSI Services LLC
Join Us at PSI – Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do – not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
What You Can Expect From Us – We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.
About the Role
The Client Services Specialist is responsible for daily operational tasks relating to the administration and implementation of examinations for PSI clients, as well as assisting
department directors and leadership with projects and deliverables related to specific client assignments.
This role is a full-time, permanent position requiring a fixed eight-hour shift during general office hours, Monday to Friday. The role is typically remote but can be performed in office.
Role Responsibilities
• Provide daily customer service support to PSI clients as well as perform assigned duties.
• Acting as a subject matter expert of Client Services department processes and client business rules
• Contribute to the development of internal knowledge bases, FAQs, and process documentation to streamline client support operations.
• Participate in Partner Discussion Calls with assigned clients as needed
• Follow documented processes to triage cases from our CRM program and either resolve or assign the cases.
• Create and pull reports on varying and set schedules as well as import client data.
• Assist and collaborate cross-departmentally regarding daily operational tasks, client relationships and issue investigation.
• Develop and retain an understanding of current proprietary software(s) and client platforms.
• Exhibit a sense of urgency and accountability when responding to client issues, concerns, and requests via case management system.
• Understand and ensure client goals and SLAs are met.
• Attend internal and/or client facing meetings as appropriate.
• Review and suggest process and technology updates to improve efficiencies and eliminate redundancies.
Knowledge, Skills and ExperienceRequirements
High school diploma or equivalent educational level expected. Some college preferred.
Ability to problem-solve, analyze situations, provide resolutions, and follow documented procedures.
Minimum 2 years of experience in customer service, client management, and/or technical support is required.
Experience handling high-profile or complex client accounts, including conflict resolution and escalation management is preferred.
Experience in the testing industry preferred.
Knowledge and proficiency in Microsoft Office and CRM systems.
Must have excellent time management and customer service skills.
Ability to build strong relationships with internal teams.
Ability to navigate multiple software platforms, troubleshoot client issues, and contribute to process optimization initiatives.
Strong written and verbal communication skills, with experience drafting professional client correspondence and process documentation.
Benefits & Culture
Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:
- Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
- Generous Time Off: Enhanced paid time off/annual leave policies
- Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
- US: Dental, vision, life, and short-term disability insurance
- UK: Medical cashback plan including dental, vision, and income protection
- Flexible Spending Accounts (US)
- Employee Assistance Program (EAP): Confidential support whenever you need it
- Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
- Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
- Future Planning: Tools and support to help you grow personally and professionally
- Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry
At PSI, we’re more than just a workplace – we’re a global team driven by shared values and real impact. If you\’re ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
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Client Services Specialist UK employer: PSI Services LLC
Contact Detail:
PSI Services LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist UK
✨Tip Number 1
Familiarise yourself with PSI Services LLC and their client services. Understanding their values and culture will help you align your responses during interviews, showcasing that you truly resonate with their mission.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complex client accounts. Be prepared to share specific examples of how you've successfully resolved client issues or improved processes in previous roles.
✨Tip Number 3
Network with current or former employees of PSI Services LLC on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Client Services Specialist role.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific client situations, as this role requires a strong ability to problem-solve and manage client relationships effectively.
We think you need these skills to ace Client Services Specialist UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and client management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities of the Client Services Specialist position.
Showcase Communication Skills: Since strong written and verbal communication skills are essential, ensure your application is free of errors and clearly articulates your thoughts. Consider including examples of professional correspondence you've drafted.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved client issues or improved processes in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at PSI Services LLC
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Client Services Specialist. Be prepared to discuss how your previous experience aligns with these tasks, especially in customer service and client management.
✨Showcase Your Problem-Solving Skills
Since the role requires problem-solving and conflict resolution, think of specific examples from your past experiences where you successfully handled difficult situations. Be ready to explain your thought process and the outcomes.
✨Familiarise Yourself with CRM Systems
As the position involves using CRM systems, it’s beneficial to have a basic understanding of how they work. If you have experience with any specific systems, be sure to mention this during the interview.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions that assess your written communication skills, such as drafting professional correspondence.
