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For Companies At a Glance
- Tasks: Provide telephonic and written support for PSG’s CRM system and applications.
- Company: Join PSG Financial Services, a diverse and inclusive workplace.
- Benefits: Gain valuable experience in a fast-paced environment with career growth opportunities.
- Why this job: Make a real impact by helping users solve their issues and improve support solutions.
- Qualifications: BCom degree preferred, excellent communication skills, and computer literacy.
- Other info: Ideal for team players who are results-oriented and solution-driven.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Designation: Web Support | Bellville, Western Cape | Permanent
Location: Tygerwaterfront The Edge
Category: Information Technology
Job Level: Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents
Posted by: PSG Financial Services
Posted on: 25 Sep 2025
Reference Number: POS01877
Closing date: 07-Oct-2025
VACANCY | WEB SUPPORT | BELLVILLE, WESTERN CAPE | PERMANENT
PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.
Job Description
PSG has a great opportunity for an individual who will be responsible for telephonic and written support on the company portals and PSG applications. You will be part of a team of support agents. The ideal candidate must have a degree and excellent telephone etiquette. PSG is a fast-paced environment, successful candidates need to be able to work in a team but also find solutions bases on previous cases to improve solution driven support.
Responsibilities
- Telephonic/written support of end users of PSG’s CRM system
- Manage expectation of clients
- Ticket resolution of tickets that come through the ticketing system
- Make suggestions for improvements – identify recurring items to raise awareness and suggest possible solution to identify trends
- Liaise between users and various departments to resolve problems or issues
Minimum requirements
- Completed BCom Degree, Information Systems ( Preferred)
- Proficient in both spoken and written English and at least one other of the official South African languages
- Excellent Computer literacy (MS Office)
Competencies required
- Effective communication and knowledge sharing abilities
- Attention to detail and accuracy
- Communication and influencing skills
- Results Orientated and driven to find solutions
How to apply
Candidates interested must apply here by no later than 07 October 2025 OR browse available PSG Careers vacancies http://bit.ly/3bD2iAk .
By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 4 weeks of your application, please accept that your application was not successful. For more information about careers at PSG, visit https://www.psg.co.za/careers
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Web Support | Bellville, Western Cape | Permanent employer: PSG Wealth Menlyn
Contact Detail:
PSG Wealth Menlyn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Web Support | Bellville, Western Cape | Permanent
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at PSG. A friendly chat can open doors and give you insider info on the company culture.
✨Tip Number 2
Prepare for the interview by practising common questions related to web support. Think about how you can showcase your problem-solving skills and teamwork experience – they’re key for this role!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with CRM systems and any relevant software. Highlighting your computer literacy will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the PSG team.
We think you need these skills to ace Web Support | Bellville, Western Cape | Permanent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Web Support role. Highlight your relevant skills and experiences that match the job description, especially your communication abilities and problem-solving skills.
Show Off Your Tech Skills: Since this is a tech role, don’t forget to mention your computer literacy, especially with MS Office. If you have experience with CRM systems or similar software, make it known – we love seeing that!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, so show us your best written English right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at PSG Wealth Menlyn
✨Know Your Stuff
Make sure you’re familiar with PSG’s CRM system and the specific applications you’ll be supporting. Brush up on your technical knowledge and be ready to discuss how you can help users navigate these tools effectively.
✨Show Off Your Communication Skills
Since this role requires excellent telephone etiquette, practice clear and concise communication. Think about examples where you've successfully resolved issues over the phone or in writing, and be prepared to share those during the interview.
✨Be Solution-Oriented
PSG values candidates who can identify trends and suggest improvements. Come prepared with ideas on how you might enhance user support based on previous experiences. This shows initiative and a proactive mindset.
✨Team Player Vibes
Highlight your ability to work well in a team. Share examples of how you’ve collaborated with others to solve problems or improve processes. PSG is looking for someone who can fit into their fast-paced environment while still being a team player.
