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- Tasks: Lead technical acceptance activities and resolve issues for clients in a dynamic environment.
- Company: Join a leading company in the payments industry, driving innovation and client success.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative team making a real impact in the payments ecosystem.
- Qualifications: Fluent in Spanish with experience in payments and strong analytical skills required.
- Other info: Opportunity to work closely with senior stakeholders and develop your leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
The International Client Services – Technical Quality of Acceptance (TQA) Manager is responsible for leading and overseeing all technical acceptance enablement activities within their assigned country or countries. The role demands a strong focus on trend identification and root cause analysis, while coordinating support from specialised partnering teams to deliver successful remediation outcomes and drive improvements in country acceptance health.
The role holder will work closely with client stakeholders, representing the TQA programme and delivering regular updates on progress, challenges, and successes to direct management and senior internal stakeholders. The TQA Manager is expected to stay closely aligned with all project activity within their region and act as the primary point of contact for technical and operational issues relating to the acceptance portfolio.
This role requires solid knowledge of the payments ecosystem, ideally gained from a scheme or acquiring background, with direct experience in acceptance or related fields. The successful candidate will be skilled in identifying and resolving technical problems at the point of sale (POS) and across ecommerce channels to ensure a seamless payment experience. Fluency in Spanish is essential.
Key Traits of a Successful Candidate:- Leadership - Able to see the bigger picture, remove roadblocks, and advocate for the TQA project in assigned markets.
- Communication - Strong communication and presentation skills; comfortable engaging with directors and senior stakeholders and providing expert-level consultancy across functions.
- Analytical Thinking - Experienced in data manipulation, trend recognition, and root cause analysis.
- Problem Solving - Confident in breaking down complex technical acceptance issues and driving resolutions through cross-functional collaboration.
- Manage technical communications with client technical teams, project teams, customer service teams, and senior stakeholders.
- Act as a trusted consultant, providing technical support and subject matter expertise to assigned markets and clients.
- Proactively resolve business and technical issues with autonomy and strong leadership, navigating complex organisational structures.
- Support business development teams in expanding card acceptance across designated markets.
- Lead remediation efforts and support market testing activities conducted with partners.
- Identify gaps in acceptance by analysing historical transaction data using advanced data tools.
- Deliver regular progress updates and management reporting, tailored for various levels of leadership.
- Adapt remediation strategies and tactics to meet specific challenges and opportunities in the field.
- Execute department initiatives and ensure processes and documentation meet audit and compliance requirements.
- Potentially assume additional cross-functional coordination and planning responsibilities.
- Extensive knowledge of the payments industry, ideally with experience from a scheme or acquiring organisation.
- Proven track record in managing card acceptance and technical remediation from an operational perspective.
- Proficient in Excel, with strong capabilities in trend analysis and root cause analysis.
- Skilled in PowerPoint and confident delivering impactful presentations.
- Fluent in Spanish (essential).
- A natural relationship builder with the ability to foster strong, productive relationships with a portfolio of clients and multiple internal stakeholders.
Technical Account Manager employer: PSD
Contact Detail:
PSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the payments ecosystem, especially if you have experience from a scheme or acquiring background. Understanding the nuances of card acceptance and technical remediation will give you an edge in discussions with potential employers.
✨Tip Number 2
Brush up on your analytical skills, particularly in data manipulation and trend recognition. Being able to demonstrate your ability to analyse historical transaction data and identify gaps in acceptance will be crucial during interviews.
✨Tip Number 3
Practice your communication and presentation skills, as you'll need to engage with senior stakeholders effectively. Consider preparing a few mock presentations to showcase your expertise and confidence in delivering updates on technical issues.
✨Tip Number 4
Network with professionals in the payments industry, especially those who have experience in technical account management. Building relationships can provide valuable insights and potentially lead to referrals for job opportunities.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the payments industry, particularly any roles related to technical acceptance or remediation. Emphasise your leadership skills and ability to communicate effectively with senior stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the payments ecosystem. Mention your fluency in Spanish and how it will benefit the company. Use specific examples from your past experiences that demonstrate your analytical thinking and problem-solving skills.
Showcase Your Technical Skills: Be sure to include any technical skills relevant to the role, such as proficiency in Excel for data analysis and experience with PowerPoint for presentations. Highlight any tools or methodologies you have used for trend recognition and root cause analysis.
Prepare for Interviews: If selected for an interview, prepare to discuss your previous experiences in detail, especially those that showcase your ability to manage technical communications and resolve complex issues. Be ready to provide examples of how you've successfully led projects or initiatives in the past.
How to prepare for a job interview at PSD
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of the payments ecosystem during the interview. Be prepared to discuss your experience with technical acceptance and how you've resolved issues in the past, as this role requires a solid grasp of these concepts.
✨Demonstrate Strong Communication Skills
Since the role involves engaging with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated complex information to non-technical audiences, as this will be crucial for success.
✨Prepare for Analytical Questions
Expect questions that assess your analytical thinking and problem-solving abilities. Brush up on your skills in data manipulation and trend analysis, and be ready to discuss specific instances where you've identified root causes and implemented solutions.
✨Emphasise Your Leadership Qualities
The role requires strong leadership skills, so think of examples where you've led projects or teams. Be ready to discuss how you've removed roadblocks and advocated for initiatives, showcasing your ability to drive improvements in acceptance health.
