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- Tasks: Lead IT support for hotels, ensuring smooth operations and modern technology.
- Company: Confidential, high-growth hospitality group expanding across Europe.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career advancement.
- Why this job: Join a fast-paced industry and make a real impact on guest experiences.
- Qualifications: Significant IT experience in hospitality and strong technical skills required.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
The predicted salary is between 60000 - 80000 £ per year.
A confidential, high-growth hospitality group is seeking an experienced IT Lead to support its expanding portfolio of hotels across Europe. The role is central to ensuring the smooth daily operation of property-level systems while contributing to major refurbishment, new-opening and transformation initiatives. This position requires a combination of strong technical expertise, operational understanding and the ability to work effectively with senior stakeholders and VIP users.
The IT Lead will provide comprehensive support across hotel operations, infrastructure, security and executive-level technology requirements. The successful candidate will act as a key liaison between central IT and on-property teams, ensuring that systems, networks and devices operate reliably within a fast-paced hospitality environment. The role also carries responsibility for delivering IT workstreams across new openings and refurbishment projects, ensuring that each property is equipped with secure, modern and stable technology.
Key Responsibilities- Provide day-to-day support for Hotel PMS (Opera/MEWS), POS, Door Access, CCTV, WiFi, payment systems, booking platforms and associated technologies.
- Ensure responsive, solution-oriented assistance to all hotel departments to maintain consistently high operational standards and guest experience.
- Strengthen collaboration between central IT and property teams, ensuring effective communication and operational alignment.
- Lead IT activities for refurbishment projects, including infrastructure upgrades, system migrations, cabling and hardware installation.
- Oversee IT delivery for new property openings to ensure each site launches with reliable and compliant technology.
- Work closely with Construction, Design, Operations and third-party suppliers to implement technical solutions that are efficient, secure and future-ready.
- Provide high-quality, discreet, white-glove IT support to senior executives and VIP users.
- Ensure the smooth operation of meeting rooms, collaboration platforms, communication systems and executive devices.
- Manage sensitive, urgent and confidential issues with professionalism and discretion.
- Manage property networks, WiFi systems, Servers, end-user devices and cloud platforms.
- Administer user access, identity management and security through Active Directory, Azure AD and Office 365.
- Maintain strong cybersecurity controls, PCI compliance and strict adherence to data-protection standards.
- Support the development of standardised, scalable IT processes suitable for a multi-site hospitality group.
- Contribute to the modernisation of systems and the technological evolution of the organisation.
- Assist in shaping the IT roadmap as the company continues to grow across Europe.
- Significant IT experience within the hotel or hospitality industry.
- Knowledge of some of the following - PMS, POS, Door Access, CCTV, Telephony/VoIP and other hotel-specific systems.
- Strong technical understanding of Windows technologies, networking, WiFi, Active Directory, Azure AD and Office 365.
- Confidence and professionalism in supporting senior executives and VIP stakeholders.
- Positive, energetic and approachable.
- Strong attention to detail with excellent problem-solving skills.
- Proactive, self-motivated and committed to continuous improvement.
- Excellent communication and relationship-building skills.
IT Lead - Hospitality in London employer: PSD Technology Contracts Ltd.
Contact Detail:
PSD Technology Contracts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Lead - Hospitality in London
✨Network Like a Pro
Get out there and connect with people in the hospitality and IT sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Show Off Your Skills
When you get the chance to chat with hiring managers or during interviews, make sure to highlight your hands-on experience with hotel systems like PMS and POS. We want to see how your technical expertise can directly benefit their operations, so share specific examples of your past successes!
✨Be Ready for Technical Questions
Brush up on your knowledge of Windows technologies, networking, and cybersecurity. Expect some technical questions during interviews, especially since this role involves managing sensitive systems. We recommend practising your responses to common scenarios you might face in the hospitality tech world.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly. Let’s get you that IT Lead position!
We think you need these skills to ace IT Lead - Hospitality in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Lead role in hospitality. Highlight your relevant experience with hotel systems like PMS and POS, and don’t forget to showcase your technical skills in networking and security.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience in supporting senior executives and how you can contribute to the smooth operation of hotel technology.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Whether it’s improving IT processes or managing urgent issues, we want to see your proactive approach to problem-solving.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing hospitality group.
How to prepare for a job interview at PSD Technology Contracts Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hotel-specific systems like PMS, POS, and CCTV. Be ready to discuss how you've used these technologies in past roles and how they can enhance operations in a hospitality setting.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in IT support, especially in high-pressure environments. Highlight how you approached these issues and the solutions you implemented to ensure smooth operations.
✨Communicate Like a Pro
Since this role involves liaising with senior stakeholders, practice articulating your thoughts clearly and confidently. Use examples that demonstrate your ability to build relationships and communicate effectively with both technical and non-technical teams.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support in hospitality. Think about how you would handle urgent requests from VIPs or manage a tech failure during a busy period, and be prepared to explain your thought process.