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- Tasks: Lead IT support for hotels, ensuring smooth operations and tech upgrades.
- Company: High-growth hospitality group expanding across Europe.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Join a vibrant team and shape the future of hospitality technology.
- Qualifications: Experience in hotel IT systems and strong technical skills required.
- Other info: Opportunity to work with senior executives and make impactful changes.
The predicted salary is between 60000 - 80000 ÂŁ per year.
A confidential, high-growth hospitality group is seeking an experienced IT Lead to support its expanding portfolio of hotels across Europe. The role is central to ensuring the smooth daily operation of property-level systems while contributing to major refurbishment, new-opening and transformation initiatives. This position requires a combination of strong technical expertise, operational understanding and the ability to work effectively with senior stakeholders and VIP users.
Key Responsibilities
- Operational & Systems Support
- Provide day‑to‑day support for Hotel PMS (Opera/MEWS), POS, Door Access, CCTV, WiFi, payment systems, booking platforms and associated technologies.
- Ensure responsive, solution‑oriented assistance to all hotel departments to maintain consistently high operational standards and guest experience.
- Strengthen collaboration between central IT and property teams, ensuring effective communication and operational alignment.
- Refurbishments & New Openings
- Lead IT activities for refurbishment projects, including infrastructure upgrades, system migrations, cabling and hardware installation.
- Oversee IT delivery for new property openings to ensure each site launches with reliable and compliant technology.
- Work closely with Construction, Design, Operations and third‑party suppliers to implement technical solutions that are efficient, secure and future‑ready.
- Executive & VIP Technology Support
- Provide high‑quality, discreet, white‑glove IT support to senior executives and VIP users.
- Ensure the smooth operation of meeting rooms, collaboration platforms, communication systems and executive devices.
- Manage sensitive, urgent and confidential issues with professionalism and discretion.
- Infrastructure, Security & Compliance
- Manage property networks, WiFi systems, servers, end‑user devices and cloud platforms.
- Administer user access, identity management and security through Active Directory, Azure AD and Office 365.
- Maintain strong cybersecurity controls, PCI compliance and strict adherence to data‑protection standards.
- Scaling, Standardisation & Process Improvement
- Support the development of standardised, scalable IT processes suitable for a multi‑site hospitality group.
- Contribute to the modernisation of systems and the technological evolution of the organisation.
- Assist in shaping the IT roadmap as the company continues to grow across Europe.
Candidate Requirements
Essential Experience
- Significant IT experience within the hotel or hospitality industry.
- Knowledge of some of the following – PMS, POS, Door Access, CCTV, Telephony/VoIP and other hotel‑specific systems.
- Strong technical understanding of Windows technologies, networking, WiFi, Active Directory, Azure AD and Office 365.
- Confidence and professionalism in supporting senior executives and VIP stakeholders.
Key Attributes
- Positive, energetic and approachable.
- Strong attention to detail with excellent problem‑solving skills.
- Proactive, self‑motivated and committed to continuous improvement.
- Excellent communication and relationship‑building skills.
IT Lead - Hospitality in City of Westminster employer: PSD Technology Contracts Ltd.
Contact Detail:
PSD Technology Contracts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Lead - Hospitality in City of Westminster
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to hospitality and IT. It's a great way to connect with potential employers and learn about job openings before they even hit the market.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and showcases your skills in hotel systems and IT support. Engage with posts, join relevant groups, and reach out to connections in the hospitality sector.
✨Tip Number 3
Prepare for interviews by researching the company’s tech stack and recent projects. Show them you’re not just a fit for the role but also genuinely interested in their operations and how you can contribute to their growth.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills. Plus, it shows you’re serious about joining our team and ready to take on the challenges in the hospitality IT space.
We think you need these skills to ace IT Lead - Hospitality in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Lead in hospitality. Highlight your experience with hotel systems like PMS and POS, and don’t forget to mention any projects where you’ve led IT initiatives for refurbishments or new openings.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the hospitality industry and how your technical expertise can enhance guest experiences. Be sure to mention your ability to work with senior stakeholders and VIP users.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, give examples of how you've tackled challenges in IT support. Whether it’s managing sensitive issues or ensuring smooth operations during a new property opening, we want to see your proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PSD Technology Contracts Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hotel-specific systems like PMS, POS, and CCTV. Be ready to discuss how you've used these technologies in past roles and how they can enhance guest experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in high-pressure situations. Highlight your ability to provide solution-oriented support, especially when it comes to senior executives and VIP users.
✨Demonstrate Collaboration Skills
Since this role involves working closely with various teams, be ready to share experiences where you've successfully collaborated with different departments. Emphasise your communication skills and how you ensure alignment between IT and property teams.
✨Stay Updated on Cybersecurity Trends
Given the importance of security and compliance in this role, make sure you're familiar with current cybersecurity practices and data protection standards. Discuss how you would maintain strong controls and compliance in a multi-site environment.