At a Glance
- Tasks: Lead performance reporting and insights for a dynamic digital commerce team.
- Company: Join a vibrant European digital commerce team driving innovation.
- Benefits: 12-month contract with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on continuous improvement and collaboration.
- Why this job: Make an impact by transforming data into actionable insights for senior leadership.
- Qualifications: 5+ years in project management and 3+ years in analytics or performance reporting.
The predicted salary is between 60000 - 75000 £ per year.
This role forms a critical part of a European digital commerce team covering six core workstreams. The Performance Insights & Reporting Manager owns the operational performance reporting across these workstreams — defining what performance reporting must answer, validating the insights it produces before they are distributed, governing the metrics and calculation logic behind the numbers, and continuously evolving reporting as business needs change.
It is a cross-functional role that collaborates across operational, governance and analytics teams, and requires the ability to communicate, present and report performance findings to senior and C-level leadership with clarity and confidence. The post-holder owns the requirements, quality and direction of performance reporting end to end — from defining reporting needs, metric definitions and calculation logic, to validating insights, to driving a continuous improvement roadmap. Success comes from the clarity of reporting requirements, the reliability of validated insights, and the pace of continuous improvement.
What we need for this role:
- Experience: minimum 5 years in project/programme management and at least 3 years in analytics, performance reporting or business intelligence, ideally gained in a multi-market or digital operations environment.
- Operational data analytics expertise: strong experience analysing operational datasets such as ticket volumes, SLA performance, backlog trends and delivery metrics to identify meaningful performance insights.
- Project-management/PMO domain understanding: understands ticket lifecycle, SLA, workstreams and operational governance well enough to derive the right reporting questions from business goals.
- Insight generation & root-cause analysis: moves beyond raw data to actionable insights, using structured analysis to identify underlying causes of performance issues.
- Business problem framing & requirements translation: understands business needs and translates them into analytical questions and structured, automatable specifications.
- Analytical validation & quality assurance: critically reviews analytical and AI-generated output reliably.
If you are looking to work in a fast-paced and vibrant environment and have the required skills and experience, please submit your CV for immediate consideration.
Performance Insights & Reporting Manager in Weybridge employer: psd group
As a leading player in the digital commerce sector, our company offers an exceptional work environment that fosters collaboration and innovation. Employees benefit from a vibrant culture that prioritises continuous improvement and professional growth, with ample opportunities to engage with senior leadership and influence key business decisions. Located in a dynamic European market, we provide a unique chance to be at the forefront of operational performance reporting, making a meaningful impact in a fast-paced setting.
