VP Quality and Risk Management (Hybrid working)

This exciting interim role is for a Director level/ VP, CDD Operations who is a collaborative, metric driven compliance professional with a bias towards action. If you are process orientated, like change and are not afraid to make decisions and transform to improve customer experience then this role is suited to you.

The Vice President, Customer Due Diligence (1st Line) is responsible for leading the 1st line of defence in the execution and oversight of CDD Operations for our small to medium merchant segment together with leading the team through the operational readiness of our pKYC transformation. This includes ensuring that all customer periodic reviews are conducted in line with regulatory requirements, quality standards and internal policies whilst supporting the business to grow at pace. Additionally, as the business implements new technologies and processes in support of pKYC, this role will work closely with the project team to ensure the operational team is ready to support the transformation and ramp as planned.

The role requires close collaboration with various stakeholders, including compliance, legal, front-line commercial teams and the pKYC project team. The goal of the role is to help mitigate risks related to money laundering, terrorist financing, and other financial crimes whilst ensuring the company is easy to do business with.

• Develop new methods and tools to support the high quality and innovative delivery of CDD Operations.
• Define, implement and maintain operational excellence across the CDD operations teams, ensuring the customer experience enables the delivery of exceptional service.
• Work closely with key stakeholders and foster good relationships to ensure seamless execution and regulatory compliance whilst further enabling business growth by designing best in class customer experiences.
• Accountable for CDD Operations, overseeing the execution of CDD activities and its adherence to AML/KYC policies and procedures, including customer periodic reviews and trigger event assessments.
• Ensure all CDD processes comply with local and international regulatory requirements, including AML, KYC, and sanctions regulations and support the CDD Operations Policy.
• Accountable for the continuous improvement of CDD policies, procedures, and systems working with 2nd line Compliance teams as appropriate.
• Ensure regular reporting on CDD activities, including key metrics, trends, and risk indicators, to senior management.
• Ensure appropriate levels of support are provided to enable internal and external audits and quality assurance reviews.
• Work with the Quality Assurance and Internal Audit teams to ensure teams are calibrated on standards and SOPs.
• Manage day to day activities and performance of third-party vendors used to support the operational teams.
• Holds responsibility to define and manage resource strategy in collaboration with vendor management team.
• Mentor and appraise leaders as part of the performance management process.
• Build a broad network of relationships within the Operations organisation and wider business.

The Vice President of CDD Operations will need to be adept at:

• Mobilising and managing complex regulatory, organisational and transformation programmes.
• Assessing the adequacy of current systems and controls to manage financial crime risk.
• Advising on the design and implementation of systems and controls to manage financial crime risk or enhance operational efficiency.
• Developing and implementing target operating models, organisational design and process enhancements in response to financial crime change.
• Assessing business models in relation to regulatory and financial crime changes.
• Communicating regulatory requirements to business audiences with ease.
• Assessing and managing talent and vendors.

Bachelor’s degree in business, computer science, or equivalent experience. Strong analytical and critical thinking skills, with the ability to translate data into actionable insights.