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- Tasks: Provide on-site technical support at Stansted Airport for check-in systems and kiosks.
- Company: Leading IT provider in the air transport industry, enhancing travel experiences.
- Benefits: Competitive pay, hands-on experience, and a chance to work in a dynamic environment.
- Why this job: Join a team that ensures seamless air travel while developing your technical skills.
- Qualifications: 3-5 years in technical support or field service roles; customer-facing experience preferred.
- Other info: Opportunity for career growth and to work with cutting-edge technology.
The predicted salary is between 30000 - 42000 £ per year.
Location: Stansted Airport - 5 days a week on site
Duration: until end of 2026
Availability: ASAP
About the Client
My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel.
They are looking to hire a Technical Support Specialist to join on a contract basis for an initial contract until the end of 2026.
About the Role
Supporting the on-site activities at Stansted Airport you will provide technical support to systems and solutions in place at Check-in Gates and Kiosks. You will also support the installation of peripherals as well as some customer facing support for the client.
Key Duties
- Provide on-site technical support for systems and solutions used at Check-in Desks, Boarding Gates, and Self-Service Kiosks at Stansted Airport
- Monitor, troubleshoot, and resolve hardware and software issues to ensure minimal disruption to airport operations
- Support the installation, configuration, and replacement of peripherals, including printers, scanners, biometric devices, and payment terminals
- Perform first- and second-line support for end-user issues, escalating complex incidents where required
- Deliver customer-facing technical support to airline staff, airport personnel, and other stakeholders in a professional and responsive manner
- Carry out routine system checks, preventative maintenance, and health monitoring of deployed equipment
- Assist with system upgrades, rollouts, and change activities, including out-of-hours or shift-based work where required
- Accurately log incidents, service requests, and resolutions in the service management system
- Adhere to airport security procedures, health & safety regulations, and operational standards at all times
- Work closely with internal teams, third-party vendors, and the client to ensure service levels and SLAs are met
What we are looking for
Experience
- Proven experience in field service roles including installation maintenance and troubleshooting of technical equipment or systems (3-5 years recommended).
- Experience providing remote technical support to field engineers or customers utilizing diagnostic tools and remote assistance software (3-5 years preferred).
- Familiarity with data stewardship roles including implementing data governance policies and monitoring data quality with hands-on experience in a data-centric role (1-3 years).
- Experience collaborating with cross-functional teams (e.g. product development engineering or customer service) to resolve technical issues or improve service delivery.
- Demonstrated experience in customer-facing roles with a focus on technical guidance training mentoring and maintaining strong client relationships.
- Mentoring field service engineers and junior team members providing guidance to enhance their technical skills and knowledge.
- Training new team members on systems processes and troubleshooting techniques to ensure consistent service delivery.
Knowledge and Skills
- Functional Skills
- Customer Success Excellence
- Quality Assurance
- Technical Skills
- Technical Expertise of Products / Services
- Operations Monitoring & Diagnostics
Education & Qualifications
- Bachelor's degree in engineering computer science information systems or a related technical field.
- Specialized coursework or certifications in data governance analytics or a related field are a plus.
- Industry-relevant certifications such as Microsoft Certified: Data Analyst Associate ITIL Certification or related field-specific accreditations.
- Certifications in technical support tools or platforms such as CompTIA certifications are advantageous.
Technical Support Specialist employer: psd group
Contact Detail:
psd group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get to know the company! Research their tech solutions and how they impact air travel. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with hardware and software issues, brush up on common problems and solutions. Maybe even set up a mock scenario to demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the company values in a Technical Support Specialist.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with technical equipment, troubleshooting, and customer support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your experience in field service and customer-facing roles.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have, especially in technical support and data governance. We love seeing candidates who can demonstrate their hands-on experience with systems and solutions.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at psd group
✨Know Your Tech Inside Out
Make sure you brush up on the technical systems and solutions used at check-in desks, boarding gates, and kiosks. Familiarise yourself with common hardware and software issues that might arise, as well as how to troubleshoot them effectively.
✨Showcase Your Customer Service Skills
Since this role involves customer-facing support, be ready to discuss your experience in providing technical guidance and maintaining strong client relationships. Prepare examples of how you've handled challenging situations with customers in the past.
✨Demonstrate Team Collaboration
Highlight your experience working with cross-functional teams. Be prepared to share specific instances where you collaborated with others to resolve technical issues or improve service delivery, as teamwork is key in this role.
✨Prepare for Practical Scenarios
Expect to face practical scenarios during the interview. Think about how you would approach installing peripherals or performing routine system checks. Practising these scenarios can help you feel more confident and ready to impress.
