Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage relationships and troubleshoot technical issues in payment services.
- Company: Join a leading company in the credit card and payment processing industry.
- Benefits: Enjoy flexible work with 2 days onsite and opportunities for growth.
- Why this job: Be part of a dynamic team that impacts global payment solutions and supports diverse clients.
- Qualifications: 5+ years in technical support/account management; fluent in French or experienced with Middle Eastern clients.
- Other info: Mentorship opportunities available; engage in exciting network initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Technical Account Manager Payment Services – Credit Cards – Card Payments ## Fluent in French ## ## 2 days/week onsite ## We are currently looking for a Technical Account Manager with experience managing relationships, troubleshooting day to day technical and operational issues. You will be responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network to network partners. Actively managing and escalating risk and customer-impacting issues within the day-to-day role to management. How You’ll Do It Provide support to acquirers, network to network partners, issuers, and processors. Researches complex situations and supports participants with operations. Support business development teams to expand acceptance. Onboardings new franchises, issuers, acquirers, processors, and software vendors on the network. Assists with contract negotiation and due diligence. Support participants through the semi- annual release process. Manages and coordinates certification. Ensures participants are in compliance with operating rules and regulations. Engages participants to support network initiatives. Analyse end to end transaction processing, troubleshoot issues and acceptance complaints, and support issuer launches. Mentor team members. Executes department initiatives. Leads the department to ensure processes and projects are well documented to meet auditing requirements. Experience: 5+ years experience providing technical support and account management within Payments / Card Services sector. Good knowledge and technical understanding of card transaction processes and payment systems. Must be either fluent French speaker and/or have Middle Eastern client account management experience. If you are interested in this role please apply with your CV.
Technical Account Manager employer: psd group
Contact Detail:
psd group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Make sure to highlight your experience in managing relationships and troubleshooting technical issues. This role requires a strong background in account management, so be ready to discuss specific examples from your past work.
✨Tip Number 2
Since fluency in French is a requirement, practice discussing technical topics in French. This will help you feel more confident during the interview and demonstrate your language skills effectively.
✨Tip Number 3
Familiarize yourself with the latest trends and technologies in the payments sector, especially related to card transactions. Being knowledgeable about current developments will show your passion for the industry and your commitment to staying updated.
✨Tip Number 4
Prepare to discuss how you've successfully onboarded new clients or partners in the past. This role involves onboarding new participants, so having concrete examples of your experience in this area will set you apart.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 5+ years of experience in technical support and account management within the Payments/Card Services sector. Use specific examples that showcase your ability to manage relationships and troubleshoot technical issues.
Showcase Language Skills: Since fluency in French is a requirement, clearly indicate your language proficiency in your CV. If you have experience with Middle Eastern clients, mention that as well to strengthen your application.
Tailor Your CV: Customize your CV to align with the job description. Focus on relevant skills such as onboarding new participants, managing compliance, and supporting business development teams. Use keywords from the job listing to make your application stand out.
Prepare a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Technical Account Manager role. Discuss your understanding of card transaction processes and payment systems, and how you can contribute to the company's success.
How to prepare for a job interview at psd group
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of card transaction processes and payment systems during the interview. Be prepared to discuss specific technical challenges you've faced and how you resolved them.
✨Demonstrate Relationship Management Skills
Since the role involves managing relationships with various stakeholders, share examples of how you've successfully built and maintained these relationships in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle complex situations or troubleshoot issues that may arise in the day-to-day operations.
✨Emphasize Your Language Skills
If you're fluent in French, make sure to mention this prominently. Discuss any relevant experiences where your language skills helped you manage client accounts or resolve issues effectively.
