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- Tasks: Support end-to-end service delivery and ensure customer satisfaction.
- Company: Join a leading IT provider in the air transport industry, enhancing global travel.
- Benefits: Competitive day rate, potential for permanent role, and hands-on experience.
- Why this job: Be part of a dynamic team improving air travel with innovative technology.
- Qualifications: 1-2 years in service delivery, ITIL knowledge, and strong communication skills required.
- Other info: Onsite work at Manchester Airport, 5 days a week.
The predicted salary is between 36000 - 60000 £ per year.
Service Delivery Specialist
Manchester Airport
Day Rate: Negotiable (INSIDE IR35)
Availability: ASAP
My client is the air transport industry’s IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.
They are looking to hire a Service Delivery Specialist on an initial 6-month contract, with a view to convert to a permanent role.
Reporting to the Service Delivery Manager you will be responsible for supporting the end to-end service delivery process to meet and exceed customer expectations.
As a Service Delivery Specialist, your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle.
Service Monitoring and Support: Assist in monitoring service performance, tracking key metrics, and ensuring services meet customer expectations.
- Incident and Problem Management: Work with the Service Delivery team to help identify, log, and resolve incidents in a timely manner, coordinating with relevant teams for escalation if necessary.
- Maintain regular communication with clients and address concerns with support.
- Assist with service performance reports, maintain service records, and assist in updating documentation related to service delivery processes.
- Support Change Management: Assist with implementing changes to services and processes, ensuring minimal disruption to clients and effective communication.
- Request Fulfilment: Handle, validate, and fulfil IT service requests and managing the lifecycle.
- Asset Management: overseeing the lifecycle of IT assets.
Experience: 1-2 years of experience in service delivery role.
• Basic understanding of IT service management principles and ITIL processes.
• Passionate about delivering high-quality service and creating positive customer experiences.
Familiarity with service management tools (e.g., ServiceNow, Jira, Zendesk).
- Knowledge of ITIL framework or IT service management certification (e.g., ITIL Foundation)
- Able to work onsite 5 days a week.
- Good excel skills
Knowledge of the Airline industry
• Knowledge of Service Now
Candidates must be willing to work 5 days per week on site at Manchester.
Services Delivery Administrator employer: psd group
Contact Detail:
psd group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Delivery Administrator
✨Tip Number 1
Familiarize yourself with ITIL principles and service management tools like ServiceNow, Jira, or Zendesk. This knowledge will not only help you in the role but also show us that you're serious about delivering high-quality service.
✨Tip Number 2
Highlight any experience you have in the airline industry during your conversations. Understanding the unique challenges of this sector can set you apart from other candidates.
✨Tip Number 3
Demonstrate your passion for customer service by sharing specific examples of how you've gone above and beyond to meet client needs in previous roles. We love candidates who prioritize positive customer experiences!
✨Tip Number 4
Be prepared to discuss how you would handle incident and problem management scenarios. Showing us your proactive approach to resolving issues will make a strong impression.
We think you need these skills to ace Services Delivery Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Specialist position. Highlight key responsibilities and required skills, such as service monitoring, incident management, and familiarity with ITIL processes.
Tailor Your CV: Customize your CV to reflect relevant experience in service delivery roles. Emphasize your understanding of IT service management principles and any experience with tools like ServiceNow, Jira, or Zendesk.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality service. Mention specific examples from your past experiences that demonstrate your ability to meet customer expectations and handle service requests effectively.
Highlight Relevant Skills: In your application, make sure to highlight your Excel skills and any knowledge of the airline industry. If you have an ITIL certification, be sure to mention it as it aligns with the job requirements.
How to prepare for a job interview at psd group
✨Understand the Service Delivery Process
Make sure you have a solid grasp of the end-to-end service delivery process. Be prepared to discuss how you can support and enhance this process, especially in relation to customer expectations and satisfaction.
✨Familiarize Yourself with ITIL Principles
Since knowledge of ITIL processes is crucial for this role, brush up on your ITIL framework understanding. Be ready to explain how you've applied these principles in past experiences, particularly in incident and problem management.
✨Showcase Your Communication Skills
Effective communication is key in service delivery. Prepare examples of how you've maintained regular communication with clients and resolved their concerns. Highlight your ability to coordinate with different teams for escalations.
✨Demonstrate Your Passion for Customer Service
This role requires a passion for delivering high-quality service. Share specific instances where you went above and beyond to create positive customer experiences, and how that aligns with the company's goals.
