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- Tasks: Support end-to-end service delivery and ensure customer satisfaction.
- Company: Join a leading IT provider in the air transport industry, enhancing global travel.
- Benefits: Competitive day rate, potential for permanent role, and hands-on experience.
- Why this job: Be part of a dynamic team improving air travel with innovative technology.
- Qualifications: 1-2 years in service delivery, ITIL knowledge, and strong communication skills required.
- Other info: Onsite work at Manchester Airport, 5 days a week.
The predicted salary is between 36000 - 60000 £ per year.
Service Delivery Specialist
Manchester Airport
Day Rate: Negotiable (INSIDE IR35)
Availability: ASAP
My client is the air transport industry’s IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.
They are looking to hire a Service Delivery Specialist on an initial 6-month contract, with a view to convert to a permanent role.
Reporting to the Service Delivery Manager you will be responsible for supporting the end to-end service delivery process to meet and exceed customer expectations.
As a Service Delivery Specialist, your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle.
Service Monitoring and Support: Assist in monitoring service performance, tracking key metrics, and ensuring services meet customer expectations.
- Incident and Problem Management: Work with the Service Delivery team to help identify, log, and resolve incidents in a timely manner, coordinating with relevant teams for escalation if necessary.
- Maintain regular communication with clients and address concerns with support.
- Assist with service performance reports, maintain service records, and assist in updating documentation related to service delivery processes.
- Support Change Management: Assist with implementing changes to services and processes, ensuring minimal disruption to clients and effective communication.
- Request Fulfilment: Handle, validate, and fulfil IT service requests and managing the lifecycle.
- Asset Management: overseeing the lifecycle of IT assets.
Experience: 1-2 years of experience in service delivery role.
• Basic understanding of IT service management principles and ITIL processes.
• Passionate about delivering high-quality service and creating positive customer experiences.
Familiarity with service management tools (e.g., ServiceNow, Jira, Zendesk).
- Knowledge of ITIL framework or IT service management certification (e.g., ITIL Foundation)
- Able to work onsite 5 days a week.
- Good excel skills
Knowledge of the Airline industry
• Knowledge of Service Now
Candidates must be willing to work 5 days per week on site at Manchester.
Service Delivery Advisor employer: psd group
Contact Detail:
psd group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Advisor
✨Tip Number 1
Familiarize yourself with the ITIL framework and service management principles. Since the role requires a basic understanding of these concepts, having a solid grasp will help you stand out during discussions.
✨Tip Number 2
Gain hands-on experience with service management tools like ServiceNow, Jira, or Zendesk. If you can demonstrate your proficiency with these tools, it will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any previous experience in the airline industry. Understanding the unique challenges and requirements of this sector can give you an edge over other candidates.
✨Tip Number 4
Prepare to discuss your approach to incident and problem management. Be ready to share examples of how you've successfully resolved issues in the past, as this is a key part of the role.
We think you need these skills to ace Service Delivery Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Specialist position. Highlight key responsibilities and required skills, such as service monitoring, incident management, and familiarity with ITIL processes.
Tailor Your CV: Customize your CV to reflect your experience in service delivery roles. Emphasize any relevant experience you have with service management tools like ServiceNow, Jira, or Zendesk, and mention your understanding of ITIL principles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality service. Discuss specific examples from your past experiences that demonstrate your ability to meet customer expectations and handle service requests effectively.
Highlight Relevant Skills: In your application, make sure to highlight your Excel skills and any knowledge you have of the airline industry. This will show that you are well-prepared for the specific challenges of the role.
How to prepare for a job interview at psd group
✨Understand the Service Delivery Process
Make sure you have a solid grasp of the end-to-end service delivery process. Be prepared to discuss how you can support and enhance this process, especially in relation to customer expectations and satisfaction.
✨Familiarize Yourself with ITIL Principles
Since knowledge of ITIL processes is crucial for this role, brush up on your ITIL framework understanding. Be ready to explain how you've applied these principles in past experiences or how you would apply them in this position.
✨Showcase Your Communication Skills
Effective communication is key in service delivery. Prepare examples of how you've maintained regular communication with clients and resolved their concerns in previous roles. Highlight your ability to coordinate with different teams.
✨Demonstrate Your Passion for Customer Service
This role requires a passion for delivering high-quality service. Think of specific instances where you went above and beyond for a customer. Share these stories to illustrate your commitment to creating positive customer experiences.
