At a Glance
- Tasks: Lead IT support for hotels, ensuring smooth operations and modern technology.
- Company: High-growth hospitality group expanding across Europe.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career advancement.
- Other info: Exciting chance to work with senior executives and cutting-edge technology.
- Why this job: Join a vibrant team and make a real impact in the hospitality industry.
- Qualifications: Strong IT experience in hospitality and knowledge of hotel systems required.
The predicted salary is between 60000 - 80000 £ per year.
A confidential, high‑growth hospitality group is seeking an experienced IT Lead to support its expanding portfolio of hotels across Europe. The role is central to ensuring the smooth daily operation of property‑level systems while contributing to major refurbishment, new‑opening and transformation initiatives. This position requires a combination of strong technical expertise, operational understanding and the ability to work effectively with senior stakeholders and VIP users.
The IT Lead will provide comprehensive support across hotel operations, infrastructure, security and executive‑level technology requirements. The successful candidate will act as a key liaison between central IT and on‑property teams, ensuring that systems, networks and devices operate reliably within a fast‑paced hospitality environment. The role also carries responsibility for delivering IT workstreams across new openings and refurbishment projects, ensuring that each property is equipped with secure, modern and stable technology.
Key Responsibilities- Provide day‑to‑day support for Hotel PMS (Opera/MEWS), POS, Door Access, CCTV, WiFi, payment systems, booking platforms and associated technologies.
- Ensure responsive, solution‑oriented assistance to all hotel departments to maintain consistently high operational standards and guest experience.
- Strengthen collaboration between central IT and property teams, ensuring effective communication and operational alignment.
- Lead IT activities for refurbishment projects, including infrastructure upgrades, system migrations, cabling and hardware installation.
- Oversee IT delivery for new property openings to ensure each site launches with reliable and compliant technology.
- Work closely with Construction, Design, Operations and third‑party suppliers to implement technical solutions that are efficient, secure and future‑ready.
- Provide high‑quality, discreet, white-glove IT support to senior executives and VIP users.
- Manage property networks, WiFi systems, servers, end‑user devices and cloud platforms.
- Strong IT experience within the hotel or hospitality industry.
- Knowledge of some of the following - PMS, POS, Door Access, CCTV, Telephony/VoIP and other hotel‑specific systems.
- Strong technical understanding of Windows technologies, networking, WiFi, Active Directory, Azure AD and Office 365.
- Confidence and professionalism in supporting senior executives and VIP stakeholders.
- Positive, energetic and approachable with strong attention to detail with excellent problem‑solving skills.
- Proactive, self‑motivated and committed to continuous improvement.
- Excellent communication and relationship‑building skills.
This is a fantastic opportunity to join a growing international hospitality organisation.
Information Technology Lead - Hospitality in London employer: psd group
Join a dynamic and rapidly expanding hospitality group that values innovation and excellence in technology. As an IT Lead, you will thrive in a collaborative work culture that prioritises employee growth and development, offering unique opportunities to shape the technological landscape of our hotels across Europe. With a commitment to providing high-quality support and a focus on modern, secure systems, this role not only enhances your career but also contributes to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Lead - Hospitality in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to hospitality and IT. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially those relevant to hospitality. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, reach out to current employees on LinkedIn. Ask them about their experiences and express your interest in the position. It shows initiative and can help you stand out.
✨Tip Number 4
Keep it local! Apply through our website for the best chance at landing that IT Lead role. We’re always on the lookout for passionate individuals who can contribute to our growing hospitality group.
We think you need these skills to ace Information Technology Lead - Hospitality in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Lead in hospitality. Highlight your experience with hotel systems like PMS and POS, and don’t forget to mention any projects where you’ve led tech initiatives or worked with senior stakeholders.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've improved IT operations in previous roles, especially in hospitality settings.
Show Off Your Technical Skills:We want to see your technical expertise! Be sure to list your knowledge of Windows technologies, networking, and cloud platforms. If you’ve worked on infrastructure upgrades or new openings, let us know!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at psd group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hotel-specific systems like PMS, POS, and CCTV. Be ready to discuss how you've used these technologies in past roles and how they can enhance operations in a hospitality setting.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in IT support and how you resolved them. Highlight your ability to think on your feet and provide solutions that maintain high operational standards and guest experiences.
✨Communicate Like a Pro
Since this role involves liaising with senior stakeholders, practice articulating your thoughts clearly and confidently. Use examples from your experience to demonstrate your communication skills and how you've built relationships in previous roles.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, such as a system failure during peak hours. Think through your approach to managing stress and ensuring minimal disruption to hotel operations.
