At a Glance
- Tasks: Support Facilities Management operations and implement a major IWMS/CAFM platform.
- Company: Leading property services organisation with a focus on innovation.
- Benefits: Competitive salary of £70k and opportunities for professional growth.
- Other info: Join a dynamic team and contribute to exciting projects in London.
- Why this job: Make a real impact in business transformation and work with diverse teams.
- Qualifications: Experience in Facilities Management and strong stakeholder management skills.
The predicted salary is between 70000 - 70000 £ per year.
We're recruiting a Business Analyst with a strong FM background to join a leading property services organisation on a fixed term basis. This is a key role supporting Facilities Management operations, business transformation, and the implementation of a major IWMS/CAFM platform (Planon).
The Role:
You'll work closely with operational teams, digital colleagues, and third-party suppliers to translate business needs into practical solutions. Responsibilities include requirements gathering, process design, stakeholder management, and supporting system implementation and UAT across FM workstreams.
Key Responsibilities:
- Capture and document business requirements, translating them into functional specifications and user stories.
- Facilitate workshops and manage stakeholders across operational, technical, and leadership levels.
- Develop as-is and to-be process maps using BPMN (Visio/BizzDesign).
- Support Planon configuration, testing, deployment, and adoption.
- Liaise between business teams and technical/vendor partners.
- Support UAT, defect triage, and business readiness activities.
- Contribute to backlog refinement and agile delivery.
What We're Looking For:
- Proven BA experience within Facilities Management or property environments.
- Practical knowledge of FM processes — reactive/planned maintenance, work orders, asset management, service performance.
- Experience on system implementation or transformation programmes, ideally involving Planon or similar IWMS/CAFM platforms.
- Strong process modelling skills and proficiency with BPMN tools.
- Excellent stakeholder management and communication skills.
- Degree or equivalent experience in a relevant discipline.
Interested? Contact us for a confidential conversation.
Business Analyst - FM / Planon in London employer: psd group
Join a leading property services organisation in London, where we prioritise employee growth and development within a collaborative and innovative work culture. As a Business Analyst, you'll have the opportunity to make a significant impact on Facilities Management operations while enjoying competitive benefits and a supportive environment that fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - FM / Planon in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common Business Analyst scenarios. Think about how you would handle stakeholder management or process design questions. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills with a portfolio! If you've worked on FM processes or system implementations, gather examples of your work. This will help you stand out during interviews and demonstrate your practical knowledge.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Business Analyst - FM / Planon in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Analyst in Facilities Management. Highlight your relevant experience, especially with FM processes and system implementations like Planon. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that relate to the responsibilities listed in the job description. We love a good story that showcases your skills!
Show Off Your Process Modelling Skills:Since process modelling is key for this role, don’t forget to mention your experience with BPMN tools like Visio or BizzDesign. If you’ve created as-is and to-be process maps before, let us know! We’re keen to see your expertise in action.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at psd group
✨Know Your FM Processes
Make sure you brush up on your knowledge of Facilities Management processes, especially reactive and planned maintenance. Being able to discuss these topics confidently will show that you understand the core of the role and can hit the ground running.
✨Master the Art of Stakeholder Management
Prepare examples of how you've successfully managed stakeholders in previous roles. Think about times when you facilitated workshops or navigated complex conversations. This will demonstrate your ability to communicate effectively across different levels of an organisation.
✨Get Familiar with Planon
If you have experience with Planon or similar IWMS/CAFM platforms, be ready to discuss it in detail. If not, do some research! Understanding its functionalities and how it supports FM operations will give you a significant edge during the interview.
✨Showcase Your Process Modelling Skills
Be prepared to talk about your experience with BPMN tools like Visio or BizzDesign. Bring examples of process maps you've created and explain how they contributed to business transformation. This will highlight your analytical skills and practical approach to problem-solving.
