At a Glance
- Tasks: Design and deliver engaging IT training sessions while providing user support.
- Company: Join an international recruitment business focused on digital enablement and continuous improvement.
- Benefits: Enjoy a hybrid working environment, professional development opportunities, and competitive salary.
- Other info: Flexible approach and willingness to learn are essential for this dynamic role.
- Why this job: Be part of impactful projects that enhance productivity and operational excellence in a supportive culture.
- Qualifications: Strong knowledge of Microsoft 365 and CRM systems, with excellent communication and problem-solving skills.
The predicted salary is between 42000 - 84000 € per year.
IT Trainer & Business Process Support Specialist
IT Trainer & Business Process Support Specialist
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Direct message the job poster from psd group
Head of IT for international recruitment group - PSD Group
Job Title: IT Trainer & Business Process Support Specialist
Reports To: Head of IT
Location: London Hybrid working (office and remote)
About Us: We are an international executive recruitment business operating across multiple sectors and geographies. We leverage the Microsoft 365 cloud platform and Dynamics 365 CRM to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes.
Role Purpose: This dual-role position combines training, user support, and project engagement. You will be responsible for designing and delivering IT and business process training, providing 1st/2nd line IT and business application support, and contributing to the successful rollout and adoption of IT/business improvement projects.
You will play a key role in ensuring our teams fully understand and utilise our Microsoft 365 tools, Dynamics 365 CRM and other core business systems to drive productivity and operational excellence.
Key Responsibilities:
Training
- Design, develop, and deliver engaging IT training sessions for staff at all levels, covering Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, etc.), Dynamics 365 CRM / Mercury XRM, and other relevant applications.
- Develop and maintain training materials, user guides, quick reference guides, and video tutorials.
- Deliver new starter IT inductions and refreshers for existing staff.
- Identify training needs through user feedback, system usage data, and liaison with managers.
- Promote best practices for using IT tools and business systems.
Support
- Provide 1st/2nd line IT support for Microsoft 365, Dynamics 365 CRM, and core business applications.
- Act as a first point of contact for business process queries and system usage issues.
- Troubleshoot and resolve technical and user-related issues promptly.
- Escalate complex technical issues to appropriate internal or external support teams as needed.
- Maintain accurate records of support requests, resolutions, and recurring issues.
Projects & Continuous Improvement
- Support the planning, rollout, and adoption of IT and business change projects.
- Contribute to user acceptance testing, documentation, and user training for new systems or enhancements.
- Liaise with stakeholders to capture feedback and identify opportunities to streamline processes.
- Assist with system configuration and data updates as required.
- Champion the adoption of new technologies and processes across the business.
Key Requirements:
- Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Power Automate, etc.).
- Good understanding of CRM systems, ideally Microsoft Dynamics 365 or Mercury XRM.
- Experience providing user support and troubleshooting IT/business application issues.
- Ability to translate complex technical information into simple, user-friendly training.
- Excellent communication and interpersonal skills.
- Strong organisational skills and ability to manage multiple tasks simultaneously.
- Flexible and proactive approach with a willingness to learn and adapt.
- Strong problem-solving skills and attention to detail.
- Experience working in a professional services or recruitment environment.
- Knowledge of basic system administration or configuration in Dynamics 365.
- Familiarity with process mapping and documentation tools.
- Understanding of information security and data privacy best practices.
What We Offer
- A collaborative, supportive working environment.
- Opportunities to get involved in impactful projects that shape the way we work.
- Professional development and training.
- Competitive salary and benefits.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Staffing and Recruiting
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#J-18808-LjbffrIT Trainer & Business Process Support Specialist in London employer: psd group
At PSD Group, we pride ourselves on being an excellent employer, offering a collaborative and supportive work environment in the heart of London. Our commitment to professional development ensures that as an IT Trainer & Business Process Support Specialist, you will have ample opportunities to engage in impactful projects while enhancing your skills with cutting-edge technologies. With a competitive salary and benefits package, we foster a culture of continuous improvement and innovation, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Trainer & Business Process Support Specialist in London
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Dynamics 365 CRM. Since these are key tools for the role, having hands-on experience or even completing online courses can give you an edge during discussions.
✨Tip Number 2
Network with current IT trainers or business process specialists in similar roles. Engaging with professionals on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to demonstrate your training skills. Consider creating a short presentation or training session on a relevant topic to showcase your ability to convey complex information simply and effectively.
✨Tip Number 4
Stay updated on the latest trends in IT training and business processes. Being knowledgeable about emerging technologies and methodologies can help you stand out as a proactive candidate.
We think you need these skills to ace IT Trainer & Business Process Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience with Microsoft 365 and Dynamics 365 CRM. Emphasise any previous roles where you provided IT training or support, as well as your ability to communicate complex information simply.
Craft a Compelling Cover Letter:In your cover letter, express your passion for IT training and user support. Mention specific examples of how you've successfully trained others or improved processes in past roles, and align your skills with the key responsibilities outlined in the job description.
Showcase Your Communication Skills:Since excellent communication is crucial for this role, consider including a brief section in your application that demonstrates your ability to convey technical information clearly. This could be a summary of a training session you conducted or a user guide you created.
Highlight Continuous Improvement Initiatives:Discuss any experiences where you contributed to IT or business process improvements. This could include projects where you identified training needs or streamlined processes, showcasing your proactive approach and problem-solving skills.
How to prepare for a job interview at psd group
✨Showcase Your Technical Skills
Make sure to highlight your strong working knowledge of Microsoft 365 and CRM systems during the interview. Be prepared to discuss specific tools you've used, such as Teams, SharePoint, or Dynamics 365, and how you've applied them in previous roles.
✨Prepare Engaging Training Examples
Since the role involves designing and delivering training sessions, come equipped with examples of training materials or sessions you've created in the past. This will demonstrate your ability to translate complex information into user-friendly content.
✨Demonstrate Problem-Solving Skills
Be ready to discuss instances where you've successfully resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving abilities.
✨Emphasise Communication and Interpersonal Skills
As this role requires excellent communication skills, think of examples that illustrate your ability to work collaboratively with different teams. Highlight any experience you have in providing user support and how you’ve effectively communicated technical information to non-technical users.
