At a Glance
- Tasks: Lead IT support for hotels, ensuring smooth operations and modern technology.
- Company: High-growth hospitality group expanding across Europe.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Join a fast-paced industry and make a real impact on guest experiences.
- Qualifications: Experience in hospitality IT and strong technical skills required.
The predicted salary is between 60000 - 80000 £ per year.
A confidential, high-growth hospitality group is seeking an experienced IT Lead to support its expanding portfolio of hotels across Europe. The role is central to ensuring the smooth daily operation of property-level systems while contributing to major refurbishment, new-opening and transformation initiatives. This position requires a combination of strong technical expertise, operational understanding and the ability to work effectively with senior stakeholders and VIP users.
The IT Lead will provide comprehensive support across hotel operations, infrastructure, security and executive-level technology requirements. The successful candidate will act as a key liaison between central IT and on-property teams, ensuring that systems, networks and devices operate reliably within a fast-paced hospitality environment. The role also carries responsibility for delivering IT workstreams across new openings and refurbishment projects, ensuring that each property is equipped with secure, modern and stable technology.
Key Responsibilities- Operational & Systems Support
- Provide day-to-day support for Hotel PMS (Opera/MEWS), POS, Door Access, CCTV, WiFi, payment systems, booking platforms and associated technologies.
- Ensure responsive, solution-oriented assistance to all hotel departments to maintain consistently high operational standards and guest experience.
- Strengthen collaboration between central IT and property teams, ensuring effective communication and operational alignment.
- Refurbishments & New Openings
- Lead IT activities for refurbishment projects, including infrastructure upgrades, system migrations, cabling and hardware installation.
- Oversee IT delivery for new property openings to ensure each site launches with reliable and compliant technology.
- Work closely with Construction, Design, Operations and third-party suppliers to implement technical solutions that are efficient, secure and future-ready.
- Executive & VIP Technology Support
- Provide high-quality, discreet, white-glove IT support to senior executives and VIP users.
- Ensure the smooth operation of meeting rooms, collaboration platforms, communication systems and executive devices.
- Manage sensitive, urgent and confidential issues with professionalism and discretion.
- Infrastructure, Security & Compliance
- Manage property networks, WiFi systems, servers, end-user devices and cloud platforms.
- Administer user access, identity management and security through Active Directory, Azure AD and Office 365.
- Maintain strong cybersecurity controls, PCI compliance and strict adherence to data-protection standards.
- Scaling, Standardisation & Process Improvement
- Support the development of standardised, scalable IT processes suitable for a multi-site hospitality group.
- Contribute to the modernisation of systems and the technological evolution of the organisation.
- Assist in shaping the IT roadmap as the company continues to grow across Europe.
- Essential Experience
- Significant IT experience within the hotel or hospitality industry.
- Knowledge of some of the following - PMS, POS, Door Access, CCTV, Telephony/VoIP and other hotel-specific systems.
- Strong technical understanding of Windows technologies, networking, WiFi, Active Directory, Azure AD and Office 365.
- Confidence and professionalism in supporting senior executives and VIP stakeholders.
- Key Attributes
- Positive, energetic and approachable.
- Strong attention to detail with excellent problem-solving skills.
- Proactive, self-motivated and committed to continuous improvement.
- Excellent communication and relationship-building skills.
IT Lead - Hospitality employer: psd group
Join a dynamic and rapidly expanding hospitality group that prioritises innovation and employee development. As an IT Lead, you will thrive in a collaborative work culture that values your expertise while providing opportunities for professional growth across Europe. Enjoy the unique advantage of working in a fast-paced environment where your contributions directly enhance guest experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Lead - Hospitality
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to hospitality and IT. It's all about making connections that could lead to your next big opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially those relevant to hospitality. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, reach out to current employees on LinkedIn. Ask them about their experiences and get insider tips on the application process.
✨Tip Number 4
Keep it real during interviews! Be prepared to discuss how your technical expertise can enhance hotel operations. Use examples from your past experiences to demonstrate your problem-solving skills in a hospitality context.
We think you need these skills to ace IT Lead - Hospitality
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Lead role. Highlight your experience in hospitality IT systems and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported hotel operations or led IT initiatives in the past.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise! Mention your knowledge of PMS, POS, and other systems mentioned in the job description. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at psd group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hotel-specific systems like PMS, POS, and CCTV. Be ready to discuss how you've used these technologies in past roles and how they can enhance operations in a hospitality setting.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in IT support and how you resolved them. Highlight your attention to detail and proactive approach, as these are key attributes for the role.
✨Communicate Like a Pro
Since you'll be liaising with senior stakeholders and VIP users, practice articulating complex technical concepts in simple terms. Demonstrating strong communication skills will show that you're approachable and can build relationships effectively.
✨Understand the Bigger Picture
Familiarise yourself with the company's growth plans and how IT plays a role in their expansion. Being able to discuss how you can contribute to new openings and refurbishments will set you apart from other candidates.
