At a Glance
- Tasks: Lead IT support for hotels, ensuring smooth operations and modern technology.
- Company: High-growth hospitality group expanding across Europe.
- Benefits: Join a dynamic team with opportunities for career advancement.
- Other info: Work closely with senior executives and contribute to exciting new projects.
- Why this job: Make a real impact in the hospitality industry with cutting-edge technology.
- Qualifications: Strong IT experience in hospitality and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
A confidential, high‑growth hospitality group is seeking an experienced IT Lead to support its expanding portfolio of hotels across Europe. The role is central to ensuring the smooth daily operation of property‑level systems while contributing to major refurbishment, new‑opening and transformation initiatives. This position requires a combination of strong technical expertise, operational understanding and the ability to work effectively with senior stakeholders and VIP users.
The IT Lead will provide comprehensive support across hotel operations, infrastructure, security and executive‑level technology requirements. The successful candidate will act as a key liaison between central IT and on‑property teams, ensuring that systems, networks and devices operate reliably within a fast‑paced hospitality environment. The role also carries responsibility for delivering IT workstreams across new openings and refurbishment projects, ensuring that each property is equipped with secure, modern and stable technology.
Key Responsibilities- Provide day‑to‑day support for Hotel PMS (Opera/MEWS), POS, Door Access, CCTV, WiFi, payment systems, booking platforms and associated technologies.
- Ensure responsive, solution‑oriented assistance to all hotel departments to maintain consistently high operational standards and guest experience.
- Strengthen collaboration between central IT and property teams, ensuring effective communication and operational alignment.
- Lead IT activities for refurbishment projects, including infrastructure upgrades, system migrations, cabling and hardware installation.
- Oversee IT delivery for new property openings to ensure each site launches with reliable and compliant technology.
- Work closely with Construction, Design, Operations and third‑party suppliers to implement technical solutions that are efficient, secure and future‑ready.
- Provide high‑quality, discreet, white-glove IT support to senior executives and VIP users.
- Manage property networks, WiFi systems, servers, end‑user devices and cloud platforms.
- Strong IT experience within the hotel or hospitality industry.
- Knowledge of some of the following - PMS, POS, Door Access, CCTV, Telephony/VoIP and other hotel‑specific systems.
- Strong technical understanding of Windows technologies, networking, WiFi, Active Directory, Azure AD and Office 365.
- Confidence and professionalism in supporting senior executives and VIP stakeholders.
- Positive, energetic and approachable with strong attention to detail with excellent problem‑solving skills.
- Proactive, self‑motivated and committed to continuous improvement.
- Excellent communication and relationship‑building skills.
This is a fantastic opportunity to join a growing international hospitality organisation.
Information Technology Lead - Hospitality employer: psd group
Join a dynamic and rapidly expanding hospitality group that values innovation and excellence in technology. As an IT Lead, you will thrive in a collaborative work culture that prioritises employee growth and development, offering unique opportunities to shape the technological landscape of our hotels across Europe. With a commitment to providing high-quality support and a focus on modern, secure systems, this role promises a rewarding career in a vibrant and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Lead - Hospitality
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to hospitality and IT. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar. We love seeing candidates who take initiative!
✨Tip Number 3
Prepare for interviews by researching the company’s tech stack and recent projects. Tailor your answers to show how your experience aligns with their needs, especially in hospitality tech. We want to see that you understand their world!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our exciting growth in the hospitality sector.
We think you need these skills to ace Information Technology Lead - Hospitality
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Lead in hospitality. Highlight your experience with hotel systems like PMS and POS, and don’t forget to mention any projects where you’ve led tech initiatives or worked with senior stakeholders.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the hospitality industry and how your technical skills can enhance guest experiences. Be sure to mention specific examples of how you've improved IT operations in previous roles.
Showcase Your Problem-Solving Skills:In the hospitality sector, things can get hectic! Use your application to demonstrate how you've tackled challenges in IT before. Share stories that highlight your proactive approach and ability to deliver solutions under pressure.
Apply Through Our Website:We love seeing applications come through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. So, don’t hesitate – hit that apply button and let’s get started!
How to prepare for a job interview at psd group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hotel-specific systems like PMS, POS, and CCTV. Be ready to discuss how you've used these technologies in past roles and how they can enhance operations in a hospitality setting.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in IT support and how you resolved them. Highlight your ability to think on your feet and provide solutions that maintain high operational standards and guest experiences.
✨Communicate Like a Pro
Since this role involves liaising with senior stakeholders, practice articulating your thoughts clearly and confidently. Use examples from your experience to demonstrate your communication skills and how you've built relationships in previous roles.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, such as managing IT during a new property opening or refurbishment. Think through your approach to these scenarios and be prepared to explain your thought process and the steps you'd take.
