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For Companies At a Glance
- Tasks: Lead and optimise business operations, ensuring efficiency and compliance across all functions.
- Company: Join a growing consultancy focused on digital transformation and organisational resilience.
- Benefits: Enjoy a hybrid work model with flexibility and access to external experts.
- Why this job: Be part of a dynamic leadership team driving impactful change in a scaling business.
- Qualifications: Experience in operations within consultancy or high-growth environments is essential.
- Other info: This role offers the chance to lead continuous improvement and make a significant impact.
The predicted salary is between 72000 - 100000 £ per year.
Our client is an expanding business transformation consultancy who help a wide range of clients with their digital transformation and organisational resilience. Due to continued growth they are seeking a Head of Business Operations who will play a critical role in their leadership team, overseeing HR, Technology, Legal & Contracts, Compliance, Learning & Development, Business Administration, and Core Business Processes, ensuring efficiency, scalability, and compliance across all functions.
Operating within the Entrepreneurial Operating System (EOS) framework, the successful candidate will drive process excellence, structure, and operational discipline, allowing the business to scale effectively. The role requires a flexible, hands-on leader who takes ownership, adapts to the evolving needs of the business, and ensures the company’s infrastructure supports its ambitious growth plans.
Key Responsibilities
- Owning and optimising the company’s core business processes, ensuring efficiency, standardisation, scalability and continuous improvement.
- Overseeing HR policies, employee relations, recruitment, and retention, ensuring the company attracts and retains top talent, while also driving Learning & Development.
- Overseeing technology and systems management, ensuring that systems, tools, and software effectively support business operations. Ensuring that cybersecurity, data protection, and IT compliance standards are met.
- Overseeing contract management, regulatory compliance, data protection and working closely with external legal counsel when necessary to navigate complex legal matters.
- Business Administration & Financial Oversight, including budgeting, cost control and internal policies.
- Acting as the operational backbone of the company, ensuring all departments function cohesively, while working with the Managing Director and Leadership Team to execute the company’s strategic vision.
- The role will manage a small team and have access to external SMEs as required.
Experience & Qualifications
- Proven experience as an Operations Director or Head of Operations in a consultancy, professional services, or high-growth SME.
- Strong background in business operations, HR, legal/contracts, compliance, and technology management.
- Experience working within a structured business system (EOS preferred or similar frameworks).
- Demonstrated success in implementing and managing operational processes in a scaling business.
- Strong contract management and compliance expertise, ensuring risk is minimised.
- Experience managing flexible and remote teams, ensuring seamless collaboration and accountability.
- Exposure to business software solutions (HRIS, ERP, CRM) and regulatory frameworks (ISO, GDPR) would be useful.
We are seeking a hands-on individual with great attention to detail who is both flexible, committed and a collaborative. You will lead a small internal team and will also have access to external SMEs as required. This is a great opportunity for an operations professional to make their mark and lead continuous improvement as the business continues to scale. The working pattern is hybrid with some time in London and some remote.
If you are interested please contact Chris Borgars – chris.borgars@psdgroup.com
Head of Business Operations - Professional Services employer: psd group
Contact Detail:
psd group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Operations - Professional Services
✨Tip Number 1
Familiarise yourself with the Entrepreneurial Operating System (EOS) framework, as this role specifically requires experience within structured business systems. Understanding EOS will not only help you align with the company's operational goals but also demonstrate your commitment to their methodology during discussions.
✨Tip Number 2
Network with professionals in the consultancy and professional services sectors, especially those who have experience in operations roles. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven process excellence and operational discipline in previous roles. Highlighting measurable outcomes from your past experiences will showcase your ability to contribute to the company's growth and efficiency.
✨Tip Number 4
Stay updated on the latest trends in technology management and compliance, particularly in relation to cybersecurity and data protection. Being knowledgeable about these areas will position you as a strong candidate who can navigate the complexities of the role effectively.
We think you need these skills to ace Head of Business Operations - Professional Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, HR, compliance, and technology management. Use specific examples that demonstrate your success in these areas, particularly in consultancy or high-growth environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Entrepreneurial Operating System (EOS) framework and how your leadership style aligns with the company's goals. Mention your hands-on approach and adaptability to changing business needs.
Highlight Key Achievements: In both your CV and cover letter, emphasise key achievements that demonstrate your ability to drive process excellence and operational discipline. Use metrics where possible to quantify your impact on previous organisations.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at psd group
✨Understand the EOS Framework
Familiarise yourself with the Entrepreneurial Operating System (EOS) framework, as this role heavily relies on it. Be prepared to discuss how you have implemented similar structured business systems in your previous roles and how they contributed to operational excellence.
✨Showcase Your Leadership Skills
As a Head of Business Operations, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully managed teams, fostered collaboration, and driven performance improvements in past positions.
✨Highlight Compliance and Risk Management Experience
Given the importance of compliance in this role, be ready to discuss your experience with contract management, regulatory compliance, and risk minimisation. Share specific instances where you navigated complex legal matters or ensured adherence to data protection standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about challenges you've faced in operations management and how you approached them, particularly in high-growth environments.
