PSP Operations Specialist in City of London

The PSP Operations Specialist is responsible for managing and optimising operational and technical relationships across the global payment ecosystem, including Payment Gateways, PSPs, Acquirer Processors, Marketplaces, and POS technology providers. This role supports international network clients by providing expert operational oversight, technical consulting, and issue resolution across authorisation, clearing, and settlement. The ideal candidate brings strong payments domain knowledge, a technical mindset, and the ability to lead acceptance remediation and ecosystem improvement initiatives.

Key Responsibilities:

• Own and manage operational relationships with key Payment Service Providers, payment gateways, processors, and POS partners across international markets.
• Understand and document end-to-end payment flows from merchant through gateway/PSP to acquirer and network, particularly within priority verticals (e.g. travel, hospitality, leisure, F&B, transportation).
• Act as a trusted operational and technical point of contact, handling escalated issues, coordinating resolution, and mitigating risk.
• Lead and support payment acceptance remediation initiatives by identifying ecosystem gaps through data analysis and operational insight.
• Collaborate closely with internal stakeholders including client servicing, product, technology, risk, and senior leadership.
• Contribute to network policy adoption, portal enhancements, and operational process improvements.
• Manage technical communications with external partner engineering teams and internal business stakeholders, translating technical detail into clear business outcomes.
• Ensure PSP processes, projects, and controls are well documented to meet governance and audit requirements.
• Serve as a subject matter expert, mentoring peers and supporting special initiatives where required.

Required Skills & Experience:

• Proven experience within modern payment ecosystems, such as Payment Gateways, Marketplaces, or Payment Aggregators.
• Acquirer or Issuer Processing platforms.
• POS hardware, software, service, or logistics providers.
• Strong understanding of card payment flows, authorisation, clearing, settlement, and acceptance models.
• Experience operating in or alongside organisations similar to global PSPs, processors, fintech platforms, or POS technology providers.
• Technical aptitude - able to interpret specifications, participate in technical discussions, and bridge technical and business audiences.
• Strong operational, relationship, and stakeholder management skills across multiple external and internal parties.
• Data-driven mindset with experience in reporting, dashboards, and using insights to drive remediation and improvement.
• Demonstrated problem-solving ability, curiosity, and adaptability in resolving complex payment acceptance issues.
• Comfortable coordinating initiatives, tracking progress, and delivering outcomes in a fast-paced, matrixed environment.
• Excellent written and verbal communication skills, including executive-level updates.

Qualifications:

• Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent practical experience in payments technology.
• Proficiency in MS Office tools (Excel, PowerPoint, Word); experience preparing analysis and presentations for senior stakeholders.
• Self-motivated, able to work independently with minimal supervision, and flexible with working hours where required.