At a Glance
- Tasks: Lead process analysis and design for workforce management and scheduling.
- Company: A leading UK transport organisation driving operational transformation.
- Benefits: Competitive salary, professional development, and impactful work experience.
- Other info: Opportunity to make a real difference in a critical infrastructure sector.
- Why this job: Join a high-impact programme and shape the future of transport operations.
- Qualifications: Experience as a Business Analyst with strong process mapping skills.
The predicted salary is between 40000 - 50000 € per year.
A leading UK transport organisation is seeking an experienced Business Analyst to join a major transformation programme focused on optimising Day of Operations workforce management and scheduling (Hastus). This is an exciting opportunity to play a key role in implementing a best‑in‑class workforce planning system, driving operational efficiency, and shaping scalable processes across a complex, multi‑operating environment.
The Opportunity
You will work at the heart of a high‑impact programme implementing an advanced workforce management platform designed to optimise scheduling, rostering, and daily operational allocation. Collaborating with operational teams, technology partners, and central functions, you’ll help design and deliver efficient, standardised, and scalable processes that support day‑to‑day transport operations.
Key Responsibilities
- Lead detailed process analysis across workforce scheduling, rostering, and daily operations
- Document “as‑is” and “to‑be” processes, identifying improvement opportunities
- Translate business needs into clear functional and process requirements
- Facilitate workshops and stakeholder sessions to gather and validate requirements
- Support the design of workforce planning, scheduling, and dispatch processes
- Collaborate with technology teams and vendors to ensure successful system delivery
- Support UAT, integration, and data readiness activities
- Identify risks, gaps, and dependencies, supporting mitigation planning
- Contribute to change management, training materials, and user adoption
- Produce high‑quality documentation including SOPs and process maps
What We’re Looking For
- Proven experience as a Business Analyst on complex transformation or system implementation programmes
- Strong process mapping and analysis skills (e.g. BPMN or similar)
- Experience in workforce management, scheduling, or operational systems. Hastus experience nice to have but not essential
- Ability to translate business requirements into structured solutions
- Strong stakeholder engagement and facilitation skills
- Experience supporting UAT and full delivery lifecycle
- Analytical mindset with the ability to interpret operational workflows
- Experience in transport, rail, logistics, or similar operational environments
- Exposure to workforce scheduling tools (e.g. HASTUS or similar)
- Experience working across multi‑site or federated organisations
This is a unique opportunity to contribute to a large‑scale operational transformation programme within a critical infrastructure sector, where your work will have a tangible impact on daily service delivery.
Business Analyst - Workforce Management / Scheduling employer: psd group
Join a leading UK transport organisation that prioritises employee development and fosters a collaborative work culture. As a Business Analyst in Workforce Management, you will be at the forefront of a transformative programme, with opportunities for professional growth and the chance to make a significant impact on operational efficiency. Enjoy a supportive environment that values innovation and teamwork, all while contributing to essential services that keep communities connected.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - Workforce Management / Scheduling
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics sector, especially those who work with workforce management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their current workforce management challenges and think of how you can contribute to optimising their processes. Show them you’re not just another candidate!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Business Analyst - Workforce Management / Scheduling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in workforce management and any relevant tools like Hastus. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that relate to process mapping and stakeholder engagement.
Showcase Your Analytical Skills:As a Business Analyst, we need to see your analytical mindset in action. Include examples of how you've interpreted operational workflows or identified improvement opportunities in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at psd group
✨Know Your Processes
Make sure you brush up on your process mapping and analysis skills. Be ready to discuss how you've documented 'as-is' and 'to-be' processes in previous roles. This will show that you understand the importance of identifying improvement opportunities.
✨Engage with Stakeholders
Prepare to talk about your experience in facilitating workshops and gathering requirements from stakeholders. Think of specific examples where you successfully engaged with different teams to validate business needs, as this is crucial for the role.
✨Familiarise Yourself with Workforce Management Tools
Even if you haven't worked with Hastus specifically, it’s a good idea to familiarise yourself with workforce management and scheduling tools. Being able to discuss similar systems you've used will demonstrate your adaptability and understanding of the field.
✨Show Your Analytical Mindset
Be prepared to showcase your analytical skills by discussing how you've interpreted operational workflows in the past. Use examples that highlight your ability to identify risks and gaps, and how you contributed to mitigation planning.
