At a Glance
- Tasks: Lead and inspire teams to deliver exceptional events in a dynamic venue environment.
- Company: A leading UK leisure operator with exciting attractions and experiences.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Join a passionate team dedicated to excellence and innovation in events.
- Why this job: Shape unforgettable experiences and make a real impact in the events industry.
- Qualifications: Senior event management experience and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
A leading UK-based leisure and attractions operator with a varied estate of high-footfall destinations across visitor experiences, hospitality and entertainment. The organisation runs complex, customer-facing environments requiring strong operational standards, compliance, safety management and facilities delivery, while continually investing in guest experience, asset performance, sustainability and commercial growth initiatives nationwide.
This senior event management role is responsible for leading, developing and inspiring Event Management and Event Support teams across a complex, high-profile venue environment. The role will ensure that all event planning, preparation, delivery and post-event processes are delivered to the highest standards, creating a best-in-class operational function across a varied portfolio of event spaces.
The postholder will provide credible and visible leadership, ensuring teams are engaged, empowered and committed to delivering excellent performance. They will be accountable for the consistent, compliant and high-quality operational delivery of events, including direct involvement in event delivery where required.
A key part of the role will be to create and implement an Event Management strategy focused on continuous improvement, innovation, operational efficiency and service excellence. The role will also involve monitoring client satisfaction, acting on feedback trends and identifying opportunities to enhance the customer experience.
The successful candidate will manage internal and external stakeholder relationships, including key industry relationships and relevant working groups. They will represent the organisation at industry events and support senior leadership where required. Financial management is central to the role.
Responsibilities include developing, setting and managing departmental budgets, contributing to capital planning, overseeing event management revenue, cost and package budgets, and ensuring financial targets are achieved.
The ideal candidate will bring senior event management experience within live events, conferences or venue operations, with proven experience leading teams across multiple event spaces. Strong customer focus, commercial acumen, budget management experience, excellent communication skills and the ability to build strong working relationships are essential.
Head of Events in Birmingham employer: psd group
As a leading leisure and attractions operator in the UK, we pride ourselves on fostering a dynamic work environment that champions creativity and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead high-profile events in vibrant venues, all while ensuring a focus on sustainability and guest satisfaction. Join us to be part of a team that values innovation and excellence, where your contributions directly enhance the visitor experience across our diverse portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Events in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like psd group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to psd group
Don't be shy about reaching out to psd group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Events in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about psd group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at psd group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
