At a Glance
- Tasks: Lead quality assurance in care services and mentor staff for excellence.
- Company: Join one of the UK's largest care providers making a real difference.
- Benefits: Competitive salary of £32,305 plus benefits to support your career.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing care quality and customer satisfaction.
- Qualifications: Experience in social care and strong compliance knowledge required.
The predicted salary is between 32305 - 32305 £ per year.
Quality and Engagement Manager required for one of the largest care providers in the UK. Working at Feltham TW14, Extra Care Scheme / Supported Living Accommodation. £32,305 + Benefits.
If you don't have specific Quality Management experience, it may suit an experienced Care Coordinator or Deputy Care Manager or similar.
You will be responsible for conducting timely audits of service delivery, monitoring progress against improvement plans, and working closely with the Branch Managers to ensure actions are followed through and successful outcomes are achieved.
In addition, you'll support the branch teams by delivering aspects of operational training, mentoring staff, and providing guidance on care delivery and the effective use of systems. This role is ideal for someone with a strong understanding of compliance and quality standards in social care, and a passion for supporting others to deliver excellent service.
- Quality Assurance & Compliance: Conduct regular audits and governance reviews to identify risks, ensure regulatory compliance, and support the implementation of improvement plans. Provide training, mentoring, and practical support to branch teams to enhance service quality and achieve high compliance levels.
- Customer Engagement: Act as the main point of contact for customer concerns and feedback, including Voice of the Customer reviews. Analyse feedback data, collaborate with the Branch Manager on improvements, and maintain a visible presence within the Extra Care Scheme to ensure ongoing customer satisfaction.
- Operational Support & Mentorship: Support care professionals and branch staff through training and mentoring on care delivery, reporting systems, and policy implementation. Assist with investigations, contribute to change management initiatives, and provide hands-on support during service challenges or crisis situations.
Requires:
- Strong knowledge of the social care sector, including regulatory and clinical requirements in community settings.
- Confident user of Microsoft Office (especially Excel) and digital compliance/reporting tools.
- Excellent organisational, time management, and communication skills.
- Collaborative team player with a proactive, adaptable, and solution-focused mindset.
- Committed to high standards of customer care and aligned with company values.
- Experience in social/community care is essential; quality/compliance experience.
APPLY NOW!
Quality Manager , Care Coordinator - Extra Care in Feltham employer: PS Recruits
As one of the largest care providers in the UK, we pride ourselves on fostering a supportive and collaborative work environment in Feltham, TW14. Our commitment to employee growth is evident through comprehensive training and mentorship opportunities, ensuring that our team members are equipped to deliver exceptional care while adhering to high compliance standards. With competitive salaries and a strong focus on customer engagement, we offer a fulfilling career path for those passionate about making a difference in the social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager , Care Coordinator - Extra Care in Feltham
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Quality Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare to discuss how your experience aligns with their values and needs. Show them you're not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the right role for you.
We think you need these skills to ace Quality Manager , Care Coordinator - Extra Care in Feltham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Quality Manager role. Highlight any relevant experience in social care, compliance, and quality management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for supporting others in delivering excellent service and how your background aligns with the responsibilities of the role. Keep it engaging and personal.
Showcase Your Skills:We love seeing candidates who can demonstrate their organisational and communication skills. Use specific examples from your past roles to illustrate how you've successfully managed audits or supported teams in achieving compliance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PS Recruits
✨Know Your Quality Standards
Make sure you brush up on the key quality and compliance standards in social care. Familiarise yourself with the latest regulations and how they apply to the role. This will show that you’re not just knowledgeable but also genuinely passionate about maintaining high standards.
✨Showcase Your Auditing Skills
Prepare examples of how you've conducted audits or assessments in previous roles. Be ready to discuss specific situations where your actions led to improvements in service delivery. This will demonstrate your hands-on experience and problem-solving abilities.
✨Engage with Customer Feedback
Think about how you’ve handled customer concerns in the past. Be prepared to share examples of how you’ve used feedback to drive change. This will highlight your commitment to customer satisfaction and your ability to collaborate effectively with teams.
✨Demonstrate Your Mentorship Approach
Since mentoring is a key part of this role, come prepared with strategies or experiences where you’ve successfully trained or supported colleagues. Discuss how you adapt your approach to different learning styles, showing that you can enhance team performance.
