At a Glance
- Tasks: Lead quality audits and support care teams to enhance service delivery.
- Company: Join one of the UK's largest care providers making a real difference.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Dynamic role with a focus on mentorship and operational support.
- Why this job: Be a key player in improving care quality and customer satisfaction.
- Qualifications: Experience in social care and strong organisational skills required.
The predicted salary is between 32305 - 32305 £ per year.
Quality and Engagement Manager required for one of the largest care providers in the UK. Working at Feltham TW14, Extra Care Scheme / Supported Living Accommodation £32,305 + Benefits.
If you don't have specific Quality Management experience, it may suit an experienced Care Coordinator or Deputy Care Manager or similar.
You will be responsible for conducting timely audits of service delivery, monitoring progress against improvement plans, and working closely with the Branch Managers to ensure actions are followed through and successful outcomes are achieved.
In addition, you'll support the branch teams by delivering aspects of operational training, mentoring staff, and providing guidance on care delivery and the effective use of systems.
This role is ideal for someone with a strong understanding of compliance and quality standards in social care, and a passion for supporting others to deliver excellent service.
- Quality Assurance & Compliance: Conduct regular audits and governance reviews to identify risks, ensure regulatory compliance, and support the implementation of improvement plans. Provide training, mentoring, and practical support to branch teams to enhance service quality and achieve high compliance levels.
- Customer Engagement: Act as the main point of contact for customer concerns and feedback, including Voice of the Customer reviews. Analyse feedback data, collaborate with the Branch Manager on improvements, and maintain a visible presence within the Extra Care Scheme to ensure ongoing customer satisfaction.
- Operational Support & Mentorship: Support care professionals and branch staff through training and mentoring on care delivery, reporting systems, and policy implementation. Assist with investigations, contribute to change management initiatives, and provide hands-on support during service challenges or crisis situations.
Requires: Strong knowledge of the social care sector, including regulatory and clinical requirements in community settings. Confident user of Microsoft Office (especially Excel) and digital compliance/reporting tools. Excellent organisational, time management, and communication skills. Collaborative team player with a proactive, adaptable, and solution-focused mindset. Committed to high standards of customer care and aligned with company values. Experience in social/community care is essential; quality/compliance experience.
Quality Manager , Care Coordinator - Extra Care in Hatton employer: PS Recruits LTD
As one of the largest care providers in the UK, we pride ourselves on fostering a supportive and collaborative work environment in Feltham TW14. Our commitment to employee growth is evident through comprehensive training and mentorship opportunities, ensuring that our team members are equipped to deliver exceptional care while adhering to high compliance standards. With competitive salaries and a focus on customer engagement, we offer a meaningful career path for those passionate about making a difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager , Care Coordinator - Extra Care in Hatton
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Quality Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your interview game on point! Research common questions for Quality Managers and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your passion for quality care! During interviews, share specific examples of how you've improved service delivery or supported teams in the past. This will demonstrate your commitment to high standards and align with the company's values.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality Manager , Care Coordinator - Extra Care in Hatton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Quality Manager role. Highlight any relevant experience in social care, compliance, and quality assurance to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about quality in care and how your background makes you a great candidate. Be genuine and let your personality come through.
Showcase Your Skills:Don’t forget to mention your proficiency with Microsoft Office and any digital tools you’ve used for compliance and reporting. We want to see how you can bring your tech-savvy skills to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PS Recruits LTD
✨Know Your Quality Standards
Make sure you brush up on the key quality and compliance standards in social care. Familiarise yourself with the latest regulations and how they apply to the role. This will show that you’re not just knowledgeable but also genuinely passionate about maintaining high standards.
✨Showcase Your Auditing Skills
Prepare examples of how you've conducted audits or assessments in previous roles. Be ready to discuss specific situations where your actions led to improvements in service delivery. This will demonstrate your hands-on experience and ability to drive change.
✨Engage with Customer Feedback
Think about how you’ve handled customer concerns in the past. Be prepared to share examples of how you’ve used feedback to make positive changes. This shows that you value customer engagement and are committed to enhancing their experience.
✨Highlight Your Mentorship Experience
If you’ve trained or mentored staff before, come armed with stories that illustrate your approach. Discuss how you’ve supported colleagues in improving their skills and how that has impacted service quality. This will highlight your collaborative spirit and leadership potential.
