At a Glance
- Tasks: Lead quality assurance and support care teams to deliver exceptional service.
- Company: Join one of the largest care providers in the UK, making a difference daily.
- Benefits: Competitive salary of £32,305 plus benefits, including training and mentorship.
- Other info: Dynamic role with opportunities for personal growth and impact.
- Why this job: Be a key player in enhancing care quality and customer satisfaction.
- Qualifications: Experience in social care and strong organisational skills required.
The predicted salary is between 32305 - 32305 £ per year.
Quality and Engagement Manager required for one of the largest care providers in the UK. Working at Feltham TW14, Extra Care Scheme / Supported Living Accommodation £32,305 + Benefits.
If you don't have specific Quality Management experience, it may suit an experienced Care Coordinator or Deputy Care Manager or similar. You will be responsible for conducting timely audits of service delivery, monitoring progress against improvement plans, and working closely with the Branch Managers to ensure actions are followed through and successful outcomes are achieved.
In addition, you’ll support the branch teams by delivering aspects of operational training, mentoring staff, and providing guidance on care delivery and the effective use of systems. This role is ideal for someone with a strong understanding of compliance and quality standards in social care, and a passion for supporting others to deliver excellent service.
- Quality Assurance & Compliance: Conduct regular audits and governance reviews to identify risks, ensure regulatory compliance, and support the implementation of improvement plans. Provide training, mentoring, and practical support to branch teams to enhance service quality and achieve high compliance levels.
- Customer Engagement: Act as the main point of contact for customer concerns and feedback, including Voice of the Customer reviews. Analyse feedback data, collaborate with the Branch Manager on improvements, and maintain a visible presence within the Extra Care Scheme to ensure ongoing customer satisfaction.
- Operational Support & Mentorship: Support care professionals and branch staff through training and mentoring on care delivery, reporting systems, and policy implementation. Assist with investigations, contribute to change management initiatives, and provide hands-on support during service challenges or crisis situations.
Requires:
- Strong knowledge of the social care sector, including regulatory and clinical requirements in community settings.
- Confident user of Microsoft Office (especially Excel) and digital compliance/reporting tools.
- Excellent organisational, time management, and communication skills.
- Collaborative team player with a proactive, adaptable, and solution-focused mindset.
- Committed to high standards of customer care and aligned with company values.
- Experience in social/community care is essential; quality/compliance experience.
APPLY NOW!
Quality Manager , Care Coordinator - Extra Care in Feltham employer: PS Recruits LTD
As one of the largest care providers in the UK, we pride ourselves on fostering a supportive and collaborative work environment in Feltham TW14. Our commitment to employee growth is evident through comprehensive training and mentorship opportunities, ensuring that our team members are equipped to deliver exceptional care while adhering to the highest quality standards. With competitive salaries and a strong focus on customer engagement, we offer a rewarding career path for those passionate about making a difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager , Care Coordinator - Extra Care in Feltham
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially in quality management and customer care. Show them you're not just another candidate, but the right fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in compliance and quality standards, as these are key for the role of Quality Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Quality Manager , Care Coordinator - Extra Care in Feltham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Quality Manager role. Highlight any relevant experience in social care, compliance, and quality management to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about quality in care and how your background makes you an ideal candidate. Be genuine and let your personality come through.
Showcase Your Skills:Don’t forget to mention your proficiency with Microsoft Office and any digital tools you’ve used for compliance and reporting. We want to see how you can bring your tech-savvy skills to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PS Recruits LTD
✨Know Your Quality Standards
Make sure you brush up on the key quality and compliance standards in social care. Familiarise yourself with the latest regulations and how they apply to the role. This will show that you’re not just knowledgeable but also genuinely interested in maintaining high standards.
✨Showcase Your Experience
Even if you don’t have direct Quality Management experience, highlight your background as a Care Coordinator or Deputy Care Manager. Prepare specific examples of how you've conducted audits, supported staff training, or improved service delivery. Real-life stories resonate well!
✨Engage with Customer Feedback
Be ready to discuss how you’ve handled customer concerns in the past. Think about times when you’ve used feedback to drive improvements. This shows you understand the importance of customer engagement and are proactive in addressing issues.
✨Demonstrate Team Collaboration
This role requires working closely with branch teams, so be prepared to talk about your teamwork skills. Share examples of how you’ve collaborated with others to achieve common goals, especially in challenging situations. A collaborative mindset is key!
