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- Tasks: Lead a luxury homewares concession, creating exceptional client experiences and achieving sales targets.
- Company: Join Harrods, a prestigious name in luxury retail, known for its premium lifestyle products.
- Benefits: Enjoy a competitive salary of £45-50K plus commission, with opportunities for personal growth.
- Why this job: Be part of a dynamic team, where storytelling and client relationships drive success in luxury sales.
- Qualifications: Must have strong luxury retail sales and management experience; excellent communication skills are essential.
- Other info: Flexibility for weekend shifts and proactive outreach is key to thriving in this role.
The predicted salary is between 36000 - 60000 £ per year.
Amazing opportunity in Premium Luxury Sales & Management - working as a Concession Manager for a premium Lifestyle & Design Homewares concession in South West London. You must have strong luxury retail sales & management experience and the ability to create a first class client experience. The ability to story tell and take the client on a journey is key in order to sell high ticket luxury items.
The role is about generating sales but is definitely not a hard sell - you will work towards realistic sales targets and generate new business through a self-motivated approach. You will provide exceptional client & customer service, giving clients an amazing experience from start to finish. You will consultatively manage their needs and be able to transfer your passion for sales & the product to generate sales.
You will be driven to work towards monthly targets with the potential to earn good commission. As the Concession Manager, you will also proactively do outreach, which is key due to lower footfall. This will involve using the client database, making daily calls & emails, and developing relationships with personal shoppers in the store and private clients.
An aptitude for business development, clientelling, and a proactive approach will be key to your success. You should be flexible around weekend working and working later shifts. Team management skills, IT literacy, and English literacy (verbal & written) are also pre-requisites for the role; you may also manage the live chat channel.
Basic salary of £45-50K plus commission - advert states the potential overall earnings.
Concession Manager, Harrods employer: PS Recruits Ltd
Contact Detail:
PS Recruits Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager, Harrods
✨Tip Number 1
Familiarise yourself with the luxury homewares market. Research current trends, popular brands, and customer preferences to demonstrate your knowledge during interviews. This will show that you're not just passionate about sales but also understand the products you'll be managing.
✨Tip Number 2
Network with professionals in the luxury retail sector. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals. Building relationships can give you an edge when applying for this role.
✨Tip Number 3
Prepare to discuss your previous experience in clientelling and business development. Have specific examples ready that showcase how you've successfully built client relationships and generated sales in a luxury environment.
✨Tip Number 4
Be ready to demonstrate your storytelling skills. Think of ways to engage clients by sharing the story behind the products you’ll be selling. This will highlight your ability to create a memorable client experience, which is crucial for this role.
We think you need these skills to ace Concession Manager, Harrods
Some tips for your application 🫡
Highlight Luxury Retail Experience: Make sure to emphasise your strong background in luxury retail sales and management. Use specific examples from your previous roles that showcase your ability to create a first-class client experience and meet sales targets.
Showcase Client Engagement Skills: Demonstrate your ability to engage with clients through storytelling and creating a journey for them. Include instances where you successfully managed client needs and provided exceptional service, as this is crucial for the role.
Detail Your Proactive Approach: Illustrate your self-motivated approach to generating new business. Mention any experience you have with outreach, clientelling, or developing relationships with personal shoppers and private clients, as these are key components of the job.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Concession Manager position. Use keywords from the job description, such as 'business development', 'client database', and 'team management', to ensure your application stands out.
How to prepare for a job interview at PS Recruits Ltd
✨Showcase Your Luxury Retail Experience
Make sure to highlight your previous experience in luxury retail during the interview. Discuss specific examples of how you've successfully managed sales and created exceptional client experiences, as this role demands a strong background in high-end sales.
✨Demonstrate Storytelling Skills
Prepare to illustrate how you can take clients on a journey through storytelling. Think of examples where you've engaged customers by sharing the story behind a product, which is crucial for selling high-ticket items.
✨Emphasise Proactive Outreach
Be ready to discuss your strategies for proactive outreach and business development. Share past experiences where you've successfully generated new business through client databases or personal connections, as this will be key in a lower footfall environment.
✨Exhibit Team Management and IT Skills
Since team management and IT literacy are prerequisites for this role, prepare to talk about your experience in managing teams and using technology effectively. Highlight any relevant tools or systems you've used to enhance client interactions or manage sales.
