At a Glance
- Tasks: Conduct audits, mentor staff, and ensure high-quality care delivery.
- Company: Join one of the largest care providers in the UK.
- Benefits: Competitive salary of £32,305 plus additional benefits.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while enhancing service quality.
- Qualifications: Experience in social care and strong organisational skills required.
The predicted salary is between 32305 - 32305 £ per year.
Quality and Engagement Manager required for one of the largest care providers in the UK. Working at Feltham TW14, Extra Care Scheme / Supported Living Accommodation £32,305 + Benefits.
If you don't have specific Quality Management experience, it may suit an experienced Care Coordinator or Deputy Care Manager or similar. You will be responsible for conducting timely audits of service delivery, monitoring progress against improvement plans, and working closely with the Branch Managers to ensure actions are followed through and successful outcomes are achieved.
In addition, you'll support the branch teams by delivering aspects of operational training, mentoring staff, and providing guidance on care delivery and the effective use of systems. This role is ideal for someone with a strong understanding of compliance and quality standards in social care, and a passion for supporting others to deliver excellent service.
- Quality Assurance & Compliance: Conduct regular audits and governance reviews to identify risks, ensure regulatory compliance, and support the implementation of improvement plans. Provide training, mentoring, and practical support to branch teams to enhance service quality and achieve high compliance levels.
- Customer Engagement: Act as the main point of contact for customer concerns and feedback, including Voice of the Customer reviews. Analyse feedback data, collaborate with the Branch Manager on improvements, and maintain a visible presence within the Extra Care Scheme to ensure ongoing customer satisfaction.
- Operational Support & Mentorship: Support care professionals and branch staff through training and mentoring on care delivery, reporting systems, and policy implementation. Assist with investigations, contribute to change management initiatives, and provide hands-on support during service challenges or crisis situations.
Requires: Strong knowledge of the social care sector, including regulatory and clinical requirements in community settings. Confident user of Microsoft Office (especially Excel) and digital compliance/reporting tools. Excellent organisational, time management, and communication skills. Collaborative team player with a proactive, adaptable, and solution-focused mindset. Committed to high standards of customer care and aligned with company values. Experience in social/community care is essential; quality/compliance experience.
APPLY NOW!
Care Coordinator and Quality Manager employer: PS Recruits LTD
As one of the largest care providers in the UK, we pride ourselves on fostering a supportive and collaborative work environment in Feltham TW14. Our commitment to employee growth is evident through comprehensive training and mentorship opportunities, ensuring that our Care Coordinators and Quality Managers can thrive while delivering exceptional service. With competitive salaries and a strong focus on quality assurance and compliance, we empower our staff to make a meaningful impact in the lives of those we serve.
