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For Companies At a Glance
- Tasks: Provide customer support via phone and email, resolving IT queries for educational institutions.
- Company: Join Capita, a leading UK IT organisation known for innovative solutions.
- Benefits: Enjoy flexible benefits, weekly pay, and well-being support with free onsite parking.
- Why this job: Gain valuable experience in IT while helping schools and universities across Northern Ireland.
- Qualifications: No prior experience required; just a passion for IT and great communication skills.
- Other info: Temporary role until October 2025, with no annual leave commitments during summer months.
We are currently recruiting for a Service Desk Analyst to work on an IT Service Desk in the Newtownabbey area. You will be providing customer support via a service desk, including ticket logging, technical support, and ticket resolution to external customers within the education sector. You will handle inbound calls from Schools, Colleges, and Universities across Northern Ireland, assisting with their queries.
The Role Will Involve:
- Answering and resolving customer queries and questions
- Logging incidents and service requests from telephone, email, and customer portal, and processing them
- Providing excellent customer service
- Keeping customers updated on their query status
- Managing workload and deadlines effectively
- Following company policies, procedures, and standards
Training is provided. However, experience in an IT service desk, a passion for IT, or knowledge of computer systems is desirable. The role requires a confident individual with excellent communication skills to troubleshoot, provide technical fixes, and handle queries.
What We're Looking For:
- Proven ability to handle and resolve high volumes of calls
- Experience making outbound follow-up calls
- Excellent verbal and written communication skills
- Customer service experience over the phone
- A curiosity for IT
No annual leave commitments in July, August, and September.
Benefits:
- Opportunity to work with Capita, one of the UK's largest IT organizations, delivering innovative solutions
- Potential to apply for other IT roles within Capita
- Well-being support through Employee Assistance Programme
- Flexible benefits, including discounts and incentives
- Weekly pay
- Free onsite parking
Please submit a prompt application with an updated CV. Successful applicants will undergo vetting and Access NI checks. Blue Arrow is a Disability Confident Employer committed to providing great work opportunities.
Additional Details:
- Seniority level: Entry level
- Employment type: Temporary
- Job function: Information Technology
- Industry: IT System Training and Support
Service Desk Analyst employer: PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie
Contact Detail:
PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT service desk tools and ticketing systems. Knowing how to navigate these platforms can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Practice explaining technical concepts in simple terms, as you'll need to assist customers who may not be tech-savvy.
✨Tip Number 3
Research the education sector's common IT issues. Understanding the specific challenges faced by schools, colleges, and universities will help you provide better support and demonstrate your interest in the role.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from past experiences where you've successfully resolved customer queries or technical issues.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Desk Analyst. Familiarise yourself with the key tasks such as ticket logging, customer support, and technical troubleshooting.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and IT support. Emphasise any previous roles where you've handled calls or resolved technical issues, even if they were in different sectors.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your communication skills. Mention specific examples of how you've successfully managed customer queries or technical problems in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie
✨Research the Company
Before your interview, take some time to learn about PS Praktijk Seksuologie and their role in the education sector. Understanding their mission and values will help you tailor your responses and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service and technical support. Be ready to discuss your experience handling calls, resolving issues, and providing excellent service, as these are key aspects of the Service Desk Analyst role.
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might be asked to explain a technical issue or how you would handle a difficult customer, so be prepared to demonstrate your skills.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could include inquiries about team dynamics, training opportunities, or the tools they use. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
