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For Companies At a Glance
- Tasks: Engage with passengers, check tickets, and provide customer support on trains.
- Company: Join ScotRail, a leading rail organisation committed to diversity and professional growth.
- Benefits: Enjoy free rail travel, generous holidays, and a contributory pension scheme.
- Why this job: Make a difference in people's journeys while developing your career in a supportive environment.
- Qualifications: Warm personality, strong communication skills, and a willingness to learn; training provided.
- Other info: Flexible shifts and a commitment to diversity make this role unique.
The predicted salary is between 33066 - 33066 £ per year.
Location: Ayr (Must be within a 45-minute travel distance)
Salary: £33,066 per annum + 3% commission
Contract: Permanent, 35 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as an On-Train Ticket Examiner, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
- As a representative of ScotRail, you'll create a safe, welcoming, and first-class experience for passengers. Your responsibilities include:
- Ticketing & Transactions - Checking and issuing tickets, handling cash and card payments.
- Train Patrol & Customer Support - Managing crowded conditions, assisting passengers, and resolving travel concerns.
- Accessibility Assistance - Supporting passengers with disabilities as they board and alight trains, including using a portable ramp (weighing up to 15kg) when required. Your ability to stay calm, organised, and adaptable is key to ensuring a smooth and positive journey for everyone.
Who We're Looking For:
- We welcome applicants who:
- Have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You.
Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
On Train Ticket Examiner employer: PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie
Contact Detail:
PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Train Ticket Examiner
✨Tip Number 1
Familiarise yourself with the rail industry and ScotRail's values. Understanding their commitment to customer service and diversity will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build confidence in connecting with passengers and managing various situations that may arise on the train.
✨Tip Number 3
Research common challenges faced by ticket examiners and think about how you would handle them. Being prepared with solutions will demonstrate your problem-solving abilities and adaptability during the interview process.
✨Tip Number 4
Network with current or former employees of ScotRail if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace On Train Ticket Examiner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the On-Train Ticket Examiner role. Emphasise your customer service skills, ability to handle cash transactions, and any experience in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for rail travel and customer service. Mention specific examples of how you've engaged with customers in the past and how you can contribute to creating a welcoming atmosphere for passengers.
Highlight Your Communication Skills: In your application, stress your ability to communicate effectively. Provide examples of how you've built trust and rapport with others, as this is crucial for the role of an On-Train Ticket Examiner.
Show Enthusiasm for Learning: Express your motivation to learn and develop within the role. Mention any relevant training or certifications you have, and convey your eagerness to embrace the training provided for managing accessibility assistance.
How to prepare for a job interview at PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie
✨Show Your People Skills
As an On-Train Ticket Examiner, your ability to connect with passengers is crucial. During the interview, share examples of how you've successfully engaged with customers in the past, highlighting your warm and approachable nature.
✨Demonstrate Problem-Solving Abilities
The role involves managing crowded conditions and resolving travel concerns. Be prepared to discuss situations where you've had to think on your feet and find solutions quickly, showcasing your adaptability and calmness under pressure.
✨Highlight Teamwork Experience
This position thrives in a supportive team culture. Talk about your experiences working in teams, emphasising how you contribute to a positive environment and support your colleagues while also being confident in independent tasks.
✨Express Willingness to Learn
The organisation values professional development, so convey your eagerness to learn and grow within the role. Discuss any relevant training or skills you've acquired and how you plan to continue developing in this position.
