At a Glance
- Tasks: Be the friendly face of customer service, handling orders and resolving queries.
- Company: Join a supportive team in a dynamic environment in Lowestoft.
- Benefits: Flexible part-time hours and valuable experience in customer care.
- Other info: Great opportunity for personal growth and to enhance your CV.
- Why this job: Make a difference by providing world-class service to customers every day.
- Qualifications: Strong communication skills and GCSEs in English (grade C or above).
The predicted salary is between 10 - 12 € per hour.
P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Care Associate on a part-time, temporary basis, located in Lowestoft.
Main Responsibilities:
- The first point of contact for customers, ensuring they receive world‑class service.
- Handling sales orders, managing delivery requirements, resolving technical queries, and supporting our sales team.
- Keeping up to date with product information and using a CRM system to add critical data.
- Processing and inputting orders by email and telephone.
- General office administration (scanning, archiving, filing etc).
Person Specification:
- Strong business and commercial skills in a customer service environment.
- GCSEs (grade C or above in English).
Customer Care Associate in Suffolk employer: P+S Personnel Services Ltd
At P+S Personnel, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Care Associates can thrive. Located in the vibrant town of Lowestoft, we offer flexible part-time opportunities that allow for a healthy work-life balance, alongside comprehensive training and development programmes to enhance your skills and career progression. Join us to be part of a team that values exceptional service and encourages personal growth in a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Associate in Suffolk
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Associate, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and interview process. They might even give you a heads-up on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining us and helps you stand out from the crowd.
We think you need these skills to ace Customer Care Associate in Suffolk
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention the specific responsibilities from the job description and how your experience aligns with them.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at P+S Personnel Services Ltd
✨Know Your Customer Care Basics
Brush up on your customer service skills and be ready to discuss how you’ve handled customer queries in the past. Think of specific examples where you provided excellent service or resolved a tricky situation.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its products. Understanding their offerings will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Using CRM Systems
Since you'll be using a CRM system, it’s a good idea to familiarise yourself with how these systems work. If you have experience with any specific software, be prepared to talk about it and how it helped you manage customer interactions.
✨Prepare for Common Interview Questions
Think about common interview questions for customer care roles, like how you handle difficult customers or how you prioritise tasks. Practising your answers can help you feel more at ease during the interview.
