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- Tasks: Be the first point of contact for customers and deliver world-class service.
- Company: Join a supportive team in a dynamic customer care environment.
- Benefits: Enjoy 25 days annual leave, pension scheme, and life assurance.
- Why this job: Make a real difference by helping customers and supporting sales.
- Qualifications: GCSEs in English & Maths, strong communication, and multitasking skills.
- Other info: Full-time role with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Care Associate on a part-time, 12-month fixed term contract, located in Lowestoft. Main Responsibilities: * The first point of contact for customers, ensuring they receive world-class service. * Handling sales orders, manage delivery requirements, resolve technical queries, and support our sales team. * Keep up to date with product information and use a CRM system to add critical data. * Process and input orders by email and telephone. * General office administration (scanning, archiving, filing etc). Person Specification: * Strong business and commercial skills in a customer service environment. * GCSEs (grade C or above in English & Maths). * UK internal account management experience. * Proficient with Microsoft programs and CRM systems. * Excellent communication skills. * Customer-focused mindset * Ability to multitask. Working Hours: * Part-time, 22.5 hours per week. * Wednesday – Friday * Two week rotation, Week 1: 9:30-17:30 and Week 2: 8:00-16:00. * 12-month fixed term contract covering maternity leave. Working Benefits: * 25 days annual leave plus bank holidays. * Employee Benefits Hub. * Pension scheme. * Life Assurance. * Occupational Health
Customer Care Associate employer: P&S Personnel Services Limited
Contact Detail:
P&S Personnel Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Associate
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Associate, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about the opportunity!
We think you need these skills to ace Customer Care Associate
Some tips for your application 🫡
Show Your Customer Care Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to provide world-class service to customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Care Associate. Mention specific skills like handling sales orders or using CRM systems that align with what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at P&S Personnel Services Limited
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer service. Understand what it means to be the first point of contact and how to provide world-class service. Think about examples from your past experiences where you’ve successfully handled customer queries or resolved issues.
✨Familiarise Yourself with the Products
Make sure you know the products or services the company offers. This will help you answer questions confidently and show that you're genuinely interested in the role. If possible, try to find out about any recent updates or changes to their offerings.
✨Show Off Your Tech Skills
Since the role involves using CRM systems and Microsoft programs, be prepared to discuss your experience with these tools. You might even want to mention specific tasks you've completed using them, as this will demonstrate your proficiency and readiness for the job.
✨Demonstrate Your Multitasking Ability
Think of examples where you’ve successfully managed multiple tasks at once. The interviewers will want to see that you can handle the demands of the role, so share stories that highlight your organisational skills and ability to prioritise effectively.