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- Tasks: Join a busy call centre team, providing top-notch customer service and handling parts enquiries.
- Company: Dynamic company in Norwich with a focus on customer satisfaction.
- Benefits: Full-time permanent role with training provided and uniform supplied.
- Why this job: Enhance your communication skills while helping customers and boosting sales.
- Qualifications: Strong phone skills and a basic understanding of vehicle parts preferred.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Call Centre Advisor to join their team based in Norwich on a full-time, permanent basis. Role Summary: * Join a busy parts call centre team, providing exceptional customer service by efficiently handling parts enquiries, promoting related products, and supporting internal sales promotions. Key Responsibilities: * Answer incoming calls promptly (within 6 rings). * Identify customer needs using parts catalogues and stock systems. * Upsell relevant parts and accessories. * Handle all transactions courteously and professionally. * Maintain accurate system data and follow pricing/discount policies. * Assist with returns, stock control, and promotional campaigns. * Ensure customer satisfaction and retention through excellent service. Objectives: * Maximise profitability through effective upselling. * Follow procedures for parts ordering, returns, and authorisations. * Maintain accurate stock and supplier records. * Control costs by adhering to internal ordering and stock usage policies. Person Specification: * Professional appearance (uniform provided). * Strong communication and telephone skills. * Basic understanding of vehicle parts and terminology. * IT literate – training provided. * Customer-focused with ability to handle complaints. * Sales experience desirable (training offered). * Accurate record keeping and payment handling. If this is a role you are interested in, please apply online ensuring your CV is up to date
Call Centre Advisor employer: P&S Personnel Services Limited
Contact Detail:
P&S Personnel Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Make sure you know the ins and outs of the role before you step into that interview. Brush up on your knowledge of vehicle parts and customer service skills, as these will be key in impressing your potential employer.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with answering calls and upselling products.
✨Tip Number 3
Don’t forget to showcase your customer-focused attitude. Think of examples from past experiences where you’ve gone above and beyond for a customer. This will show that you’re the right fit for providing exceptional service.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in sales or call centres. We want to see how you can bring your unique flair to the role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Call Centre Advisor position. Don’t forget to mention your passion for providing exceptional customer service.
Show Off Your Communication Skills: Since this role involves handling calls, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – just like you would on the phone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at P&S Personnel Services Limited
✨Know Your Stuff
Familiarise yourself with vehicle parts and terminology before the interview. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone skills. Try role-playing with a friend to simulate handling calls and addressing customer needs effectively.
✨Showcase Your Sales Skills
Be ready to discuss any previous sales experience you have. Think of examples where you successfully upsold products or handled customer complaints, as this will demonstrate your ability to maximise profitability.
✨Dress the Part
Even though a uniform is provided, make sure you present yourself professionally for the interview. A smart appearance can make a great first impression and show that you take the opportunity seriously.
