Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and assist customers with sonar products.
- Company: Join a dynamic team in Great Yarmouth focused on innovation.
- Benefits: Flexible hours, health care, generous holiday allowance, and annual bonuses.
- Why this job: Make a real difference by solving customer issues and enhancing product experiences.
- Qualifications: Technical education and hands-on experience with sonar equipment required.
- Other info: Enjoy opportunities for global travel and personal development.
The predicted salary is between 36000 - 60000 £ per year.
P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Support Engineer on a full-time, permanent basis to join their team in Great Yarmouth.
Main Responsibilities
- Provide outstanding technical support to customers by telephone, email and occasional customer visits.
- Assist in solving customer's technical issues together with support from the Engineering Team.
- Provide on-site demonstrations of our sonar products to support sales.
- Carry out installation, commissioning and upgrades of products.
- Report on opportunities for product improvements.
- Ensure communications from customers receive a response within acceptable time frame.
- Promote improvements, upgrades and aftersales opportunities to customers.
Person Specification
- Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
- Analyse complex issues and problems and come up with rational judgments.
- Demonstrate specialist knowledge and expertise in own area.
- Communicate in a clear, precise and structured way.
- Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.
Qualifications and Experience
- Technical education in a relevant discipline to sonar products.
- Demonstrable hands-on experience of sonar survey equipment in the field or base.
Working Hours & Benefits
- Monday - Friday (flexible working hours)
- Health care, enhanced pension scheme, death in service benefits
- Excellent remuneration
- 25 days holiday allowance plus statutory bank holidays
- Flexitime with the ability to take an additional day's leave each month
- Private medical insurance
- Worldwide Travel insurance for employee
- Pension with matched contributions up to 8%
- Death in service benefit
- Sick pay
- Bike to work scheme
- Employee assistance scheme
- Free electric vehicle charging on site
- Annual bonus based on Company profit
- Wellbeing events.
Although office based the role may require occasional travel to support global customer base. If this is a role you are interested in, please apply online ensuring your CV is up to date. Alternatively, please apply directly by emailing your CV.
Customer Support Engineer in Great Yarmouth employer: P&S Personnel Services Limited
Contact Detail:
P&S Personnel Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Great Yarmouth
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves supporting sonar products, brush up on your knowledge and be ready to discuss how you've tackled similar issues in the past. Real-life examples can really impress!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Support Engineer in Great Yarmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Engineer role. Highlight your technical education and hands-on experience with sonar products, as these are key for us. Use specific examples that showcase your problem-solving skills and ability to communicate effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging, and don’t forget to mention your enthusiasm for working with our team in Great Yarmouth.
Showcase Your Team Spirit: We love team players! In your application, emphasise your ability to cooperate and share knowledge with others. Mention any past experiences where you’ve worked collaboratively to solve complex issues, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re keen on joining our team. Plus, make sure your CV is up to date before hitting that submit button!
How to prepare for a job interview at P&S Personnel Services Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to sonar products. Be prepared to discuss your hands-on experience with sonar survey equipment, as this will show that you have the expertise needed for the role.
✨Practice Problem-Solving
Since the job involves analysing complex issues, it’s a good idea to prepare for scenario-based questions. Think of examples where you've successfully resolved technical problems and be ready to explain your thought process.
✨Show Off Your Communication Skills
This role requires clear and structured communication, so practice articulating your thoughts. You might want to do mock interviews with friends or family to get comfortable explaining technical concepts in an easy-to-understand way.
✨Team Player Mindset
Demonstrate your ability to work well with others. Prepare examples of how you've collaborated with teams in the past, especially in technical settings, to highlight your cooperative spirit and support for team goals.
