At a Glance
- Tasks: Assist with customer communication and order processing while learning essential administrative skills.
- Company: Join Prysmian, a leading company committed to diversity and inclusion.
- Benefits: Full training, potential for permanent role, and supportive learning environment.
- Other info: Great transport links, free parking, and a dynamic workplace culture.
- Why this job: Kickstart your career in customer care with hands-on experience and professional development.
- Qualifications: GCSEs in maths and English at grade C/4; enthusiasm for customer service is key.
The predicted salary is between 15000 - 20000 £ per year.
Working as a Customer Care Administrator Apprentice, you will be responsible for a range of general administrative tasks including customer communication and order processing. This is a great opportunity to join a successful company and start your career with full training. There is the potential for a full‑time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. This role may lead to a permanent role as a Commercial Co‑ordinator within the Customer Care Team.
Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15‑month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
The Customer Care Administrator Apprentice will have the opportunity to gain experience and understanding in the following:
- General office administration
- Stock enquiries, quotations and order processing
- Answering and actioning telephone calls, emails etc.
- Corresponding in a professional manner
- Handling customer complaints and queries
- Importance of providing excellent customer service
- Understanding sales strategies / brand management
- Understanding and following Company procedures
All activities will be under supervision initially and the Apprentice will have the opportunity to learn about various computer software packages to support the work carried out. As they gain in experience, they will be given lots of opportunities to develop and take additional responsibility.
It is essential that the Customer Care Administrator Apprentice has an aptitude for customer service. Other essential qualities include:
- Good time management
- Excellent communication skills
- Reliable and motivated
- Keen to develop new skills
- Enthusiastic to learn
GCSEs in maths and English with at least a grade C / 4 are required.
This role is based in our offices near the Eastleigh town centre. The address is Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO50 6YU. There are good transport links to Eastleigh and the site is approximately 15 minutes walk from the railway station. We are able to offer free car parking next to our offices.
Apprentice - Customer Care in Eastleigh employer: Prysmian
Prysmian Cables & Systems Limited is an excellent employer that offers a supportive and inclusive work environment, ideal for those starting their careers in customer care. With comprehensive training through the Level 3 Business Administrator Apprenticeship and opportunities for career progression into roles such as Commercial Co-ordinator, employees can expect to grow their skills while enjoying a culture that values diversity and inclusion. Located conveniently near Eastleigh town centre with excellent transport links and free parking, Prysmian is committed to fostering talent and ensuring every employee feels respected and empowered.
