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- Tasks: Support the sales team by managing customer relationships and orders effectively.
- Company: Join Prysmian, a global leader in energy and telecom solutions.
- Benefits: Gain valuable training, work in a creative environment, and enjoy career growth.
- Why this job: Make a real impact while learning in a dynamic, supportive team.
- Qualifications: Strong communication skills and a passion for personal growth are essential.
- Other info: Diversity and inclusion are at the heart of our company culture.
The predicted salary is between 20000 - 25000 £ per year.
You will be working for a global leader whose products fall in to the energy and telecom industry. We are a worldwide leader in our field for quality, high tech and our extensive product range. At Prysmian, we’re committed to caring about you. We strive to create an environment of trust and empowerment where your contribution is valued, where your well-being counts.
Your responsibilities will include:
- Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders contracts and sales orders.
- Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc.
- Maintain service continuity to your customers in your absence, by providing training as needed to your back up ensuring documented procedures and instructions are maintained.
- Maintain fast efficient communication with customers on services offered and services standards to be achieved.
- Proactively communicate with the commercial manager and external staff regarding customer needs.
- Use the tools, processes and systems provided to effectively achieve the defined KPI's.
- Work closely with the Trade and Installer team to meet or exceed plan for CM$, volume for the channel.
- Provide both administrative and sales support to the team.
- Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.
- Collaboration with all areas of the business to ensure the Prysmian brand is maintained.
- Be positive and bring enthusiasm to the team and celebrate success.
- Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives.
- Follow compliance requirements.
What you'll need to succeed:
- Ability to engage effectively with stakeholders across the business.
- Proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
- A passion for learning and personal growth, with meaningful focus on sales developments.
- Ability to cope and work with disruption and adapt to changing priorities.
- Have excellent general problem-solving skills.
What you'll get in return:
You will have the opportunity to work for a global leader. You'll receive excellent support and on the job training. You'll enjoy an exciting and creative environment with modern tools and technology to get your job done within a team of like-minded, hard-working and ambitious individuals.
Customer Care Intern in Liverpool employer: Prysmian Group
Contact Detail:
Prysmian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Intern in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Prysmian. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Prysmian's values and recent projects. Show us you’re not just another candidate; demonstrate your passion for the energy and telecom sectors!
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've tackled challenges effectively. We love candidates who can adapt and think on their feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Prysmian.
We think you need these skills to ace Customer Care Intern in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Intern role. Highlight your relevant skills and experiences that align with the responsibilities mentioned in the job description. We want to see how you can contribute to our team!
Show Your Enthusiasm: Let your passion for customer care shine through in your application. Use positive language and express your eagerness to learn and grow within the company. We love candidates who bring energy and enthusiasm to the table!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key points stand out. We appreciate clarity and want to easily understand what you bring to the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that your application is processed correctly and gives you the best chance of being noticed by our hiring team. We can’t wait to hear from you!
How to prepare for a job interview at Prysmian Group
✨Know the Company Inside Out
Before your interview, take some time to research Prysmian and its role in the energy and telecom industry. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Given the emphasis on problem-solving in the job description, prepare examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you approached these situations and what the outcomes were, as this will demonstrate your capability to handle customer issues effectively.
✨Emphasise Teamwork and Communication
Since the role involves working closely with various teams, highlight your ability to collaborate and communicate effectively. Share specific instances where you’ve worked in a team setting, how you contributed, and the positive results that came from it. This will align well with the company's focus on maintaining harmonious relationships.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This shows that you’re not just interested in the position but also in how you can fit into and contribute to the team at Prysmian.