POSITION: Customer Care Commercial Co-ordinator
DEPARTMENT: Customer Care Trade & Installers
LOCATION: Bishopstoke
REPORTING TO: Customer Care Team Leader
JOB REQUIREMENTS
The key purpose of this role is to contribute to the commercial viability of the Customer Care business by co-ordinating customer queries, quotations and orders effectively through the utilisation of appropriate commercial procedures which include contract review, metal management and currency booking, at all times maintaining a philosophy of service excellence.
Key activities include:
- Generate tenders and quotations and ensure an efficient turnaround time.
- Co-ordinate the associated contracts and customer orders to the value of circa £80m per annum.
- Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
- Maintain accountability of orders from order input to billing and ensure timely resolution of queries and complaints.
- Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
- Liaise with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way.
- Build and maintain effective customer relationships by acting as their internal contact on all aspects of enquiries, queries and orders.
- Support and assist with other internal Trade & Installer functions.
- Work closely with internal and external customers to ensure we provide the most cost-effective solutions for the business balanced with world class customer service.
QUALIFICATIONS/EXPERIENCE
Candidates will ideally be educated to ‘A’ level standard or equivalent with grades A to C in Maths and English. A working knowledge of Microsoft Office is essential. A good working knowledge of SAP will be beneficial.
The successful candidate will be able to demonstrate their passion for customer service excellence and have had previous experience in a similar sales and marketing or customer service role. Attention to detail is paramount. The candidate will have a can-do attitude; be flexible with the ability to adapt to a changing working environment; demonstrate excellent communication skills; and have an excellent telephone manner.
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Customer Care Representative in Eastleigh employer: Prysmian Group
Prysmian is an exceptional employer, offering a dynamic work environment in Wrexham where you can lead a dedicated team in the logistics sector. With a strong focus on employee development, generous benefits including a defined contribution pension scheme, health care cash plan, and enhanced parental leave, Prysmian fosters a culture of diversity, equity, and inclusion, ensuring every employee feels valued and empowered to reach their full potential.
