At a Glance
- Tasks: Support customer orders and ensure smooth delivery with top-notch service.
- Company: Join a leading Power Grids business focused on teamwork and efficiency.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth in a dynamic, collaborative setting.
- Why this job: Make a real difference in customer care while learning about project administration.
- Qualifications: A-levels or equivalent; strong organisational skills and a positive attitude.
The predicted salary is between 28995 - 28995 £ per year.
Key responsibilities:
The purpose of this role is to provide administrative and operational support to the Power Grids Business, contributing to the efficient delivery of supply-only orders with a high standard of customer service. This position is ideal for an organised and detail-focused individual who enjoys working as part of a team, supporting processes, and developing their commercial, project and administrative skills within a structured Customer Care environment.
- Provide administrative support for the coordination of customer orders and enquiries within the Power Grids supply-only business, ensuring all information is accurately recorded, maintained, and updated in line with company procedures from quotation through to order completion and after-sales support.
- Support the coordination of shipments from affiliates worldwide to customer project sites, including assisting with the arrangement of tooling, cranes, and related logistics to ensure deliveries are completed safely, smoothly, and in line with project plans.
- Ensure all project documentation and paperwork for supply-only projects is accurate and complete, and assist with coordinating project activities such as factory acceptance tests, site off-loading plans, customs requirements, and shipping processes.
- Support the Customer Care team by maintaining records, documentation, and order data, ensuring information is complete, up to date, and easily accessible in accordance with company procedures.
- Work closely with colleagues to support the smooth flow of work, contributing to the timely and efficient delivery of customer orders in a professional and customer-focused manner.
- Assist with customer queries and issues by gathering relevant information, tracking actions, and escalating where appropriate to support timely and positive resolutions.
- Support the monitoring and administration of agreed KPIs and SLAs, helping to ensure accurate reporting and adherence to customer service standards.
- Assist with the coordination and continuous improvement of administrative and customer service processes, identifying opportunities to improve efficiency, accuracy, and the overall customer journey within Customer Care.
Qualities:
- Highly organised, reliable, and methodical, with strong attention to detail and the ability to manage administrative tasks and workloads effectively.
- A positive and proactive team player who is adaptable, dependable, and willing to support others to achieve shared objectives.
- An effective communicator, confident in communicating clearly and professionally with colleagues and customers, both verbally and in writing.
- Demonstrates the company's core values of Drive, Trust, and Simplicity through a consistent, professional approach to work.
- Able to work collaboratively, follow established processes, and contribute constructively to a customer-focused working environment.
Qualifications/Experience:
- Educated to graduate level is desirable. Alternatively, a proven track record with a minimum of A-level standard (or equivalent), including Maths and English (grades A-C) would be acceptable.
- A strong working knowledge of Microsoft Office, particularly Microsoft Excel, and knowledge of SAP is desirable but not essential, as training will be provided.
- Basic knowledge of international supply chains would be advantageous.
- A genuine interest in administration of projects, customer service, and supporting business operations. Previous experience in an administrative, customer service, or office-based role is beneficial but not essential.
- Demonstrates a can-do attitude, flexibility, and a willingness to learn and develop within a structured and supportive working environment.
Customer Care Contract Specialist in Eastleigh employer: Prysmian Group
Prysmian Group is an excellent employer, offering a dynamic work environment in Wrexham where teamwork and attention to detail are highly valued. Employees benefit from opportunities for professional growth and development, alongside a strong commitment to diversity and inclusion as an Equal Opportunity Employer. With a focus on maintaining high standards in operations, Prysmian Group fosters a culture of collaboration and support, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Contract Specialist in Eastleigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prysmian Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prysmian Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Contract Specialist in Eastleigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prysmian Group:Your cover letter is your chance to shine! Tell us why you want to work at Prysmian Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prysmian Group!
How to prepare for a job interview at Prysmian Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
