At a Glance
- Tasks: Assist with customer communication and order processing while learning essential administrative skills.
- Company: Join Prysmian, a diverse and inclusive company committed to your growth.
- Benefits: Full training, potential for permanent role, and supportive learning environment.
- Other info: Great transport links, free parking, and a vibrant office culture await you.
- Why this job: Kickstart your career in customer care with hands-on experience and professional development.
- Qualifications: GCSEs in maths and English at grade C/4; enthusiasm for customer service is key.
The predicted salary is between 19350 - 23650 £ per year.
Working as a Customer Care Administrator Apprentice, you will be responsible for a range of general administrative tasks including customer communication and order processing.
This is a great opportunity to join a successful company and start your career with full training.
There is the potential for a full‑time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship.
This role may lead to a permanent role as a Commercial Co‑ordinator within the Customer Care Team.
Training to be provided: Level 3 Business Administrator Apprenticeship Standard.
You will complete a 15‑month apprenticeship which includes 10 days at the PETA training centre in Cosham.
You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
The Customer Care Administrator Apprentice Will Have The Opportunity To Gain Experience And Understanding In The Following
- General office administration
- Stock enquiries, quotations and order processing
- Answering and actioning telephone calls, emails etc.
- Corresponding in a professional manner
- Handling customer complaints and queries
- Importance of providing excellent customer service
- Understanding sales strategies / brand management
- Understanding and following Company procedures
All activities will be under supervision initially and the Apprentice will have the opportunity to learn about various computer software packages to support the work carried out.
As they gain in experience, they will be given lots of opportunities to develop and take additional responsibility.
It is essential that the Customer Care Administrator Apprentice has an aptitude for customer service. Other essential qualities include:
- Good time management
- Excellent communication skills
- Reliable and motivated
- Keen to develop new skills
- Enthusiastic to learn
GCSEs in maths and English with at least a grade C / 4 are required.
Location details
This role is based in our offices near the Eastleigh town centre.
The address is Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO50 6YU.
There are good transport links to Eastleigh and the site is approximately 15 minutes walk from the railway station.
We are able to offer free car parking next to our offices.
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities.
We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders.
With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes.
All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio‑economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws.
Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmian's commitments.
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Apprentice - Customer Care in Eastleigh employer: Prysmian
Prysmian in Glasgow is an excellent employer for High Voltage Cable Jointers, offering a dynamic work environment that values employee development and training. With competitive salaries, generous holiday allowances, and opportunities for international travel, Prysmian fosters a culture of growth and collaboration, making it an ideal place for professionals seeking meaningful and rewarding careers in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice - Customer Care in Eastleigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prysmian. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prysmian before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Apprentice - Customer Care in Eastleigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prysmian:Your cover letter is your chance to shine! Tell us why you want to work at Prysmian specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prysmian!
How to prepare for a job interview at Prysmian
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
