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- Tasks: Provide top-notch technical support and troubleshoot system issues for our innovative security solutions.
- Company: Join TDSi and Hirsch UK, leaders in security technology with a global presence.
- Benefits: Attractive salary, 25 days holiday, health plan, and career growth opportunities.
- Why this job: Be part of a team making the world safer with cutting-edge security technology.
- Qualifications: 2 years of tech support experience and a degree in IT or related field.
- Other info: Dynamic work environment with opportunities for travel and professional development.
The predicted salary is between 32000 - 44000 £ per year.
Join TDSi and Hirsch UK - Part of the Vitaprotech/Hirsch Group. With offices in Poole, Dorset and Coventry, TDSi and Hirsch UK have a strong heritage in delivering innovative and reliable security solutions both in the UK and around the world. We design and develop integrated security systems that protect people, property, and assets from edge to core, combining access control, perimeter security, perimeter intrusion detection, and video technologies.
As part of the Vitaprotech/Hirsch Group, an international leader in intrusion and perimeter detection, access control, and video & unified security platforms, we’re helping to build a safer and more secure world. Since 2012, Vitaprotech/Hirsch has supported its companies through innovation and sustainable growth. Backed by Seven2 and BPI, the Group continues its ambitious international expansion and now employs more than 700 people worldwide.
Purpose of Position: The System Support Specialist manages hot issues and acts as the point-of contact for routine to advanced technical support of The Company’s product technologies.
Key responsibilities:
- To receive inbound customer technical support calls, to update ticketing systems, manage and resolve the customers issues.
- To diagnose, troubleshoot and resolve hardware, software, or other network and system related issues.
- To escalate issues to Support Level II as needed.
- To document cases including problem, corrective actions and solutions.
- To perform data extractions.
- To act as a Trusted Advisor to customers.
- To professionally communicate at any time to all parties involved.
We are looking for a System Support Specialist to support our growth.
Qualifications Required:
- Associate’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
Experience Required:
- Minimum of 2 years of experience in technical support, systems support, or a related role, preferably within a hardware and software integrated environment.
Technical skills:
- Proficiency in troubleshooting and resolving issues with hardware, software, and networking components, including routers, switches, cabling, servers, and wireless devices.
- Basic knowledge of Access Control Systems, low voltage wiring, physical installations, and input/output systems.
- Knowledge of Power Shell, SQL Server including TSQL is preferable.
- Experience with ticketing systems and case documentation for tracking technical support issues.
- Familiarity with Windows operating systems and basic administration tasks.
- Demonstrated ability to act as a trusted advisor to customers, setting and meeting customer expectations.
- Proven analytical skills with the ability to diagnose and troubleshoot complex technical issues effectively.
- Ability to assess situations, develop action plans, and escalate issues when needed to resolve customer concerns.
- Ability to pass BPSS check required but SC would be preferable.
- Comfortable with on-call availability as needed for urgent support requests.
- Valid driver’s license for any travel required to customer sites.
Soft skills:
- Strong verbal and written communication skills, with the ability to clearly and professionally convey information to customers and colleagues.
- Customer-focused with a commitment to delivering high-quality service.
- Strong organizational skills and attention to detail, especially in documenting problem resolutions.
- Ability to manage multiple tasks in a fast-paced environment, including high-priority and time-sensitive customer requests.
Place of work:
- Based in Poole.
- Occasional travel required for site visits and meetings, some potentially overnight.
Hours of Work: 40 hours per week (8.30am to 5.00pm from Monday to Friday - 30 min lunch break).
Salary & Benefits:
- Salary: Attractive - based on experience.
- Holidays: 25 days plus 8 Bank holidays.
- Company Events.
- Company Health Plan.
- Company Laptop.
- Company Pension Scheme.
- Extensive product training during an in-depth integration in Poole.
- Career growth within TDSi/Hirsch UK as well as within the VITAPROTECH/Hirsch Group.
- Starting date: ASAP.
We are committed to a sustainable approach to Social and Environmental Responsibility, with the aim of improving the quality of life of our employees and enabling them to play an active role in this change. TDSi/Hirsch UK and the Vitaprotech/Hirsch Group are open to all talents and all differences.
Then send us your detailed application and your salary expectations!
You can contact us by e-mail to: Célia BEL, International HR Manager c.bel@vitaprotech.com
N.B.: TDSi/Hirsch UK does not want to be contacted by Recruitment companies.
System Support Specialist M/F in Poole employer: Prysm
Contact Detail:
Prysm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Specialist M/F in Poole
✨Tip Number 1
Get to know the company inside out! Research TDSi and Hirsch UK, their products, and their culture. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice your technical skills! Brush up on troubleshooting hardware and software issues, especially those related to access control systems. Being able to demonstrate your expertise during the interview will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at TDSi and Hirsch UK.
We think you need these skills to ace System Support Specialist M/F in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the System Support Specialist role. Highlight your technical skills and experience in troubleshooting, as well as any relevant qualifications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your customer-focused approach, as that’s key for us.
Showcase Your Communication Skills: Since strong communication is vital for this position, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see your professional tone and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prysm
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting hardware and software issues. Familiarise yourself with the specific technologies mentioned in the job description, like Access Control Systems and SQL Server, so you can confidently discuss them during the interview.
✨Showcase Your Customer Service Skills
As a System Support Specialist, you'll be acting as a trusted advisor to customers. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your communication skills and ability to manage expectations.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practise explaining your thought process for diagnosing and resolving issues. This will demonstrate your analytical skills and ability to think on your feet, which are crucial for this role.
✨Be Ready for On-Call Questions
Since the role may require on-call availability, be prepared to discuss your comfort level with this aspect. Share any relevant experiences where you had to provide urgent support, showcasing your ability to handle high-pressure situations effectively.
