Pensions Manager - Operations in London

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

The Pension Schemes Executive team provides expert support and management services to the Trustees of M&G’s three large UK pension schemes for colleagues. Together with specialist advisers, the team ensures the smooth running of all aspects of the schemes encompassing governance, investment management and member services. With over 45,000 members across a variety of benefit structures, both defined benefit and defined contribution, the team is required to draw on a broad and deep skillset to ensure successful delivery.

Purpose Statements

Our team supports three Trustee Boards in their stewardship of M&G’s pension schemes. We’re there to ensure that our members get the right information and benefits, that all of the Trustees’ regulatory duties are performed and that the schemes’ investments are on track. Being a Trustee is a demanding role and we provide training and support to enable our Trustees to develop and maintain the necessary skills. We use our own in-depth pensions knowledge to shape business plans and objectives and manage key relationships with strategic advisers to give our Trustee Boards the information they need to make good decisions. The service we provide to our members is also key to our responsibilities. We oversee all of the day-to-day operations of the pension schemes and support directly with more complex queries.

Main Responsibilities

• Lead and oversee pensions administration and operational activities, ensuring service delivery meets agreed standards and controls.
• Manage relationships with third-party administrators and service providers, including performance monitoring and issue resolution.
• Ensure operational processes comply with relevant pensions legislation, regulatory expectations and internal policies.
• Drive continuous improvement initiatives to enhance efficiency, controls, data quality and member experience.
• Oversee operational risk management, including incident handling, remediation activity and reporting.
• Produce and review management information to support decision-making and governance forums.
• Provide people leadership, coaching and development for colleagues within the operations function.
• Act as an escalation point for complex operational or member issues, ensuring appropriate and timely resolution.

Key Knowledge, Skills and Experience

• Strong knowledge of UK pension scheme operations and administration models.
• Understanding of regulatory, governance and risk requirements within pensions operations.
• Experience of managing operational teams and third-party service providers.
• Ability to interpret and apply policies, procedures and controls in a practical operational context.
• Strong stakeholder management and communication skills, with the ability to influence effectively.
• Analytical capability to interpret management information and identify trends or risks.

Suggested Essential Skills

• Operational leadership and decision-making.
• Risk and control awareness.
• Process improvement and change delivery.
• Clear written and verbal communication.
• Collaboration and stakeholder engagement.

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
• Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
• Market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com