Director Group Operational Resilience in London

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

The Director/ Head of Group Operational Resilience is responsible for driving resilience-by-design across M&G plc. The role owns the Group operational resilience strategy for M&G plc, is responsible for setting and maintaining the strategy, and for providing oversight of its consistent implementation across the Group, legal entities and key delivery locations.

The role operates within the First Line of Defence and is responsible for ensuring that M&G can prevent, detect, respond to, recover and learn from operational disruption impacting critical operations (including Important Business Services and Critical or Important Functions), regardless of source. The role provides central leadership and expert oversight to business lines, central functions and strategic delivery locations, including M&G India, and works closely with Group Risk, Compliance, senior executives, SMF24 and UK regulators to ensure regulatory compliance and effective operational resilience outcomes across the Group.

• Define, own and maintain the Group operational resilience strategy, ensuring alignment with M&G’s business objectives, risk management framework and regulatory expectations.
• Provide Group‑wide oversight and challenge of operational resilience implementation across business lines, legal entities, central functions and strategic delivery locations, ensuring consistency and proportionality of approach.
• Promote and oversee a resilience‑by‑design approach, ensuring operational resilience considerations are embedded into the design, change and ongoing operation of services, rather than addressed retrospectively.
• Lead the coordination of operational resilience activities across the Group, including engagement with business‑aligned resilience leads and critical Group functions, to ensure a cohesive and joined‑up operating model.
• Oversee the development, maintenance and testing of business continuity, disaster recovery and crisis management frameworks, ensuring they remain effective at Group level.
• Act as the primary First Line subject matter expert for operational resilience, supporting central functions and strategic delivery locations, including M&G India, in embedding resilience requirements into their operating models.
• Ensure ongoing compliance with regulatory and industry standards relating to operational resilience, including effective engagement with UK regulators and industry bodies where required.
• Provide clear, insightful and timely management information and reporting on Group operational resilience maturity, risks and remediation to senior management and governance forums.
• Lead and develop a team of operational resilience professionals (Across the UK & India), setting clear expectations and supporting capability development across the Group.

• Strong practical knowledge of operational resilience, risk management, business continuity and crisis management frameworks.
• Experience of operating within a regulated financial services environment, with a clear understanding of regulatory expectations for operational resilience.
• Proven ability to lead complex, cross‑functional initiatives across technology and business teams.
• Strong stakeholder management skills, with the ability to influence effectively at senior levels across the organisation.
• Strategic thinking capability combined with strong analytical and problem‑solving skills to support data‑driven decision making.
• Clear, confident communication skills, able to translate complex resilience concepts into practical outcomes.

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
• Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
• Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com