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- Tasks: Process claims efficiently and accurately while collaborating with various teams.
- Company: Join Prudential, a diverse and inclusive company dedicated to making an impact.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Make a difference in people's lives by ensuring smooth claims processing.
- Qualifications: Medical Doctor or equivalent with 2 years in claims assessment required.
- Other info: Flexible 24/7 shifts with opportunities for continuous learning and development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The Executive, Customer and Claims Servicing delivers timely, accurate, and compliant claims processing, ensuring smooth end‑to‑end assessment and operational efficiency within a 24/7 rotational claims environment.
- Perform full-cycle claims processing, including:
- Verification and validation of submitted documents
- Detailed review and interpretation of medical reports
- Assessment of claim eligibility in accordance with policy terms, exclusions, and underwriting notes
- Preparation and submission of claim approval recommendations
- Ensuring accuracy, compliance, and proper documentation across all steps
Work Nature / Working Schedule
- Operate under a 24/7 rotational shift schedule to ensure uninterrupted claim support.
- Working day, evening, and night shifts as scheduled.
- Provide support during weekends and public holidays when scheduled.
- Respond promptly to urgent and time‑sensitive claims.
- Adapt to operational shift changes as required.
Qualifications
- Medical Doctor or equivalent
- Minimum 2 years in claims assessment, medical review, or related fields
- Strong understanding of medical terminology and clinical documents
- Ability to interpret policy terms, exclusions, and underwriting notes
- High accuracy, analytical thinking, and problem‑solving skills
- Strong communication skills with the ability to explain medical/technical points clearly
- Adaptability to shift schedules and operational changes
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers.
Executive, Customer and Claims Servicing in London employer: Prudential Hong Kong Limited
Contact Detail:
Prudential Hong Kong Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive, Customer and Claims Servicing in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Prudential or in the claims servicing field. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your medical terminology and claims processes. We want to show that we know our stuff and can handle those tricky questions with ease!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about our experience and skills. The more we practice, the more confident we'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Executive, Customer and Claims Servicing in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Executive, Customer and Claims Servicing role. Highlight your experience in claims processing and any relevant medical knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Prudential. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure to demonstrate your ability to explain complex information clearly in your application. Whether it's in your CV or cover letter, let us see your knack for clear communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Prudential Hong Kong Limited
✨Know Your Stuff
Make sure you brush up on your medical terminology and claims processing knowledge. Be ready to discuss how you would handle specific scenarios, like verifying documents or assessing claim eligibility. This shows you’re not just familiar with the basics but can also apply your knowledge practically.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams, practice explaining complex medical and technical points in simple terms. You might be asked to demonstrate how you would communicate with a customer about their claim, so think of examples where you've done this successfully in the past.
✨Be Ready for Shift Talk
This position requires adaptability to a 24/7 rotational shift schedule. Be prepared to discuss your availability and how you manage work-life balance during shifts. Sharing any previous experience with shift work can help reassure them that you’re a good fit for the role.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your analytical thinking and problem-solving abilities. Think of specific instances where you identified an issue in claims processing and how you resolved it. Highlighting your proactive approach will show that you can contribute positively to their operational efficiency.
