Head of Digital Services and AI Enablement

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose

The Head of Enterprise Architecture, Data and AI Enablement is a senior technology leader responsible for defining and executing the enterprise architecture vision, owning the data platform strategy, and enabling the organization to make data-driven and AI-supported decisions. This role is focused on technology strategy, platform engineering, and architectural governance - not on data science or AI model development.

Job Responsibilities

• Enterprise Architecture Leadership
  • Develop and maintain enterprise architecture frameworks, standards, and roadmaps to ensure technology alignment with business goals.
  • Lead the design and integration of scalable, secure, and resilient IT systems, including cloud, infrastructure, and application platforms.
  • Govern architectural decisions and ensure compliance with best practices and regulatory requirements.
  • Collaborate with business and IT stakeholders to translate business needs into technology solutions.
• Data Platform Ownership
  • Own the strategy, development, and operation of the enterprise data platform, ensuring it supports business intelligence, reporting, and analytics needs.
  • Oversee platform engineering, data integration, and modernization initiatives.
  • Ensure data quality, security, and accessibility across the organization.
  • Evaluate and implement new technologies to enhance the data platform’s capabilities.
• Enablement for Data-Driven & AI-Supported Decision Making
  • Provide the technical foundation and tools for business teams to leverage data and AI in decision making.
  • Partner with IT and business leaders to identify opportunities for automation, analytics, and AI enablement.
  • Promote data literacy and technology adoption across the organization.
  • Stay current with technology trends and recommend solutions that drive business value.
• Leadership & Team Development
  • Build and lead a team of enterprise architects, platform engineers, and data platform specialists.
  • Mentor and develop technical talent, fostering a culture of innovation and continuous improvement.
  • Influence senior stakeholders and communicate technology strategy effectively.

Job Accountability

• Ensuring the enterprise architecture aligns with business strategy and delivers measurable value.
• Guaranteeing the data platform is reliable, secure, and supports organizational analytics needs.
• Enabling the organization to make data-driven and AI-supported decisions by providing the necessary technical foundation.
• Developing and maintaining a high-performing team and fostering a culture of innovation.
• Being answerable for compliance with regulatory requirements and best practices in architecture and data management.

Job Requirements

• Qualifications, Knowledge and skill
  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field.
  • Extensive 10 years of experience in enterprise architecture, platform engineering, and IT strategy in large organizations.
  • Strong background in cloud platforms, data infrastructure, and enterprise systems.
  • Proven ability to lead cross-functional teams and drive technology transformation.
  • Excellent communication, stakeholder management, and leadership skills.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners.