Head, Distribution Training

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for an experienced and strategic Head of Distribution Training who is passionate about building high-performing, compliant, and customer-centric sales teams. This role will lead the design and delivery of end-to-end training and development strategies across distribution channels, enabling sales leaders, agents, and relationship managers to drive sustainable business growth.

• Strategy & Leadership

• Develop and execute the distribution training and development strategy aligned with overall business objectives.
• Lead, coach, and develop the distribution training team to deliver high-impact learning solutions.
• Design capability frameworks for agents, sales leaders, and frontline managers across Agency, Bancassurance, and other distribution channels.
• Partner closely with business stakeholders to identify capability gaps and address them through targeted development interventions.
• Drive productivity, quality selling, and customer-centric behaviours through structured training initiatives.

• Oversee onboarding, licensing, certification, and continuous development programs for distribution teams.
• Design and deliver training programs covering insurance products, sales skills, leadership, customer experience, and ethics.
• Leverage digital tools and learning platforms to scale training through blended learning approaches (classroom, virtual, on-the-job, and digital).
• Align training plans with market dynamics and business priorities, ensuring timely support for new product launches and sales initiatives.
• Define and track training effectiveness metrics, including productivity, quality, persistency, and compliance.
• Analyze training impact and continuously enhance programs using data, insights, and feedback.

• Ensure all distribution training programs meet regulatory, licensing, and compliance requirements.
• Maintain training governance, documentation, and audit readiness.
• Collaborate closely with Compliance and Risk teams to manage mandatory learning programs.

Minimum 8 years of experience in insurance distribution, sales training, or sales leadership.

Proven experience leading large-scale training programs across multiple distribution channels.

Strong understanding of insurance products, sales processes, and regulatory requirements.

Bachelor’s degree in Business, Education, or a related field.

Professional certifications in Training, Coaching, or Insurance are an advantage.

Strategic thinker with strong execution capability and a results-driven mindset.

Strong leadership, coaching, and stakeholder management skills.

Excellent communication, facilitation, and influencing skills.

Data-driven with the ability to link learning initiatives to measurable business outcomes.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners.